BasicBlock · 2 hours ago
Customer Service Representative
Lincoln, NE
Full-time
Onsite
Entry Level
$42K/yr - $52K/yr
1+ years expBasicBlock is a company that helps truck drivers get paid faster through its software and financial services. They are seeking a responsible, detail-oriented Customer Service Representative to assist carriers with account inquiries and ensure timely document submission while collaborating with sales and customer service teams.
BlockchainMobile PaymentsSupply Chain ManagementTransportation
Responsibilities
Maintain continuous communication with carriers and customers via phone, email, and text
Ensure all parties are informed of necessary information
Assist clients with account updates, invoice submissions, funding status, and general queries related to the factoring operations
Maintain and update accurate information in the company’s operating system
Assist customers with app support
Help customers source loads via load boards and direct relationships
Qualification
Required
Have shared values, meaning play fast and win, be autonomous, and do what you say you are going to do
Show up, take responsibility and have a growth mindset
Have superior communication skills and outstanding problem-solving abilities
Be customer-focused, with a passion for providing an amazing customer experience and helping clients achieve great things
Have clear communication with customers
Have good analytical skills and basic mathematics
Have incredible time management and organizational skills with the ability to navigate multiple tasks at once
Have earned a High School Diploma or equivalent
Preferred
1-3 years experience in the logistics field
Benefits
Employee stock options
Paid time off
Health
Dental
Vision
Complimentary caffeine (whatever your brand), soda, and snacks
Weekly team lunches (on us)
Company
BasicBlock
BasicBlock is a mobile application for truck drivers to scan and upload documents for quick and easy payment.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$83.94MKey Investors
Autotech VenturesInvest NebraskaEmergent Ventures
2023-08-29Seed· $2M
2022-01-24Private Equity· $78M
2022-01-24Debt Financing
Leadership Team
Brett Byman
Co-Founder & COO
Recent News
2023-08-22
nebraskaangels.org
2022-07-18
Company data provided by crunchbase