Hawaiian Airlines · 2 hours ago
Customer Service Agent
Kotzebue, AK
Full-time
Onsite
New Grad, Entry Level
0+ years expHawaiian Airlines is seeking a Customer Service Agent to assist guests with their travel needs. This role involves responding to inquiries and performing tasks related to ticketing, check-in, and boarding in a fast-paced environment.
Air TransportationTransportationTravel
No H1B
Responsibilities
Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment
Sell tickets and ensure cabin accommodations
Perform computer, iPad and paperwork tasks
Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades
Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security)
Process and secure passenger luggage
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction
Qualification
Required
6 months of customer service or community service experience
Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening)
Typing speed of at least 25 WPM
Ability to consistently lift 50 lbs
Must be able to push/pull 50 lbs
Must be able to bend, stoop, squat, reach and grasp
Flexibility to work varied shifts (e.g., weekends, holidays)
Ability to participate in paid training
Ability to learn and operate a computerized reservation system
Ability to adapt to performing work according to set procedures
Ability to anticipate needs of others in a fast-paced environment
Ability to communicate in English
High school diploma or equivalent
Minimum age of 18
Must be authorized to work in the U.S
Benefits
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Quarterly and annual bonus plans
Generous holiday and paid time off
Company
Hawaiian Airlines
Hawaiian provides single-carrier service from the North America, Asia, Oceania and the South Pacific to the Hawaiian Islands.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-12-03Acquired
2008-05-19IPO
Leadership Team
Jim Landers
Senior Vice President, Technical Operations
Lokesh Amaranayaka
Vice President
Recent News
2025-12-24
Company data provided by crunchbase