South Carolina Department of Motor Vehicles ยท 15 hours ago
Administrative Specialist II / Titling & Licensing Specialist III - 183711
Spartanburg County, SC
Full-time
Onsite
Mid LevelThe South Carolina Department of Motor Vehicles is seeking a Titling & Licensing Specialist III to join their team. This role involves examining and processing documents required for issuing drivers' licenses and managing customer inquiries related to vehicle registrations and licensing. The ideal candidate will provide excellent customer service and work collaboratively in a fast-paced environment.
Government Administration
No H1B
U.S. Citizen Only
Responsibilities
Examines, accepts, prepares, enters and prints all documents required in issuing drivers' licenses, beginner permits and identification cards for all classes; original, duplicate, transfers, temporary and replacement vehicle registrations, license plates, handicap placards, golf cart permits and/or titles. This includes requests for repossessed, abandoned, salvaged, homemade and rebuilt vehicles. Create and performs edits of the customer's name and address fields
Manages business customer (banks, lienholders, insurance companies, dealerships) needs such as licensing, insurance issues and/or verifying for correct customer numbers
Processes motor vehicle registration requests. Research suspension inquiries, modifies registration credentials and issues automobile dealership licenses
Determines services eligibility from understanding of established guidelines from SC legislation and SC DMV policies
Administers knowledge tests to drivers requesting to operate Class A, B, C, D, E, F, G, M and CDL licenses
Knowledgeable to verify visual eye screening by physicians' eye statement or a SCDMV eye test machine, reviews applications for fraud and medical cases to determine license restrictions and/or reviews to meet requirements set forth by SCDMV policy and SC legislation. Processes motor voter applications
Answers customer inquiries pertaining to driver, vehicle, registration, titling and insurance requirements. Greets and directs customers to appropriate areas in the office
Operates camera system to issue credentials, fax machine, SCDMV software and equipment necessary to assist customer
Collects all required fees and donations for the Donate Life Fund. Reconciles and prepares individual daily reports and refund request documents. Computes vehicle sales taxes and makes weight adjustments to the vehicle record file. Receives, codes and issues receipts for surrendered license plates; boxes surrendered plates and completes pick-up requests. Performs routine maintenance on equipment. Keeps work area clean, neat and fully stocked. Resolves customer problems and inquiries through customer record research
Manages and maintains transaction payments via cash, credit card, check or money order. Maintains records of products and documentation that are issued and destroyed per SCDMV policy
Performs other related duties as requested by manager, such as but not limited to IRP/IFTA, LiveScan and International Customer transactions
Qualification
Required
A high school diploma or equivalent plus clerical experience
Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests, Vehicle Inspection Tests and Knowledge Tests
Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests
The ability to retain knowledge of DMV policies and procedures
Has ability to explain policy and procedure to customers
Able to pass New Employee Training and to have a working knowledge of the Phoenix System and related hardware
Has the ability to work under pressure during peak workload periods
Benefits
Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household
Company
South Carolina Department of Motor Vehicles
The South Carolina Department of Motor Vehicles (SCDMV) administers the state's motor vehicle licensing and titling laws by maintaining strict controls to deliver secure and valid identification, licenses, and property records, while accurately accounting for the receipt and timely distribution of all revenue collected in order to best serve our citizens.
Founded in 1918
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Deborah Mangels
Agency Chief Information Officer
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