Microsoft · 1 week ago
Customer Advisor
Redmond, WA
Full-time
Onsite
Entry Level
$22.07/hr - $31.49/hr
1+ years expMicrosoft is a leading technology company, and they are seeking a dynamic and results-driven Customer Advisor to join their retail store team. The role involves engaging with customers to understand their needs and recommending Microsoft solutions while achieving sales targets and delivering exceptional service.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Tenaciously pursues positive outcomes when helping customers by leveraging resources and a moderate technical acumen to provide solutions and solve customer issues (e.g., troubleshooting software problems, upgrading devices to latest release, ensuring a seamless transition)
Engages a broad range of customers (e.g Very Small Businesses) to understand how technology solutions can help them achieve their goals or solve a need. Explains the Microsoft Experience Center (MEC) / Employee Company Store (ECS) value proposition to customers. Drives cross-sell and solution sales goals in the MEC/ECS
Applies methods for providing services that meet and exceed customer expectations; meets personal and team sales goals, and handles unique customer engagements and customer service levels (e.g., customer satisfaction); receives positive peer and manager feedback (via 1:1s and Connect); meets or exceeds expectations for customer touchpoints
Conducts customer tours of the MEC/ECS and/or Microsoft Visitor’s Center in a professional, passionate manner, to encourage and drive brand awareness. Assists in facilitating public and private events held on location, in coordination with Microsoft partners
Builds and maintains well-rounded knowledge of Microsoft products and services by learning through others along with self-education and role play while articulating Microsoft's value proposition to customers. Encourages peers to maintain their current knowledge of Microsoft products and services
Identifies different needs of customers, leveraging Microsoft product and service knowledge to connect them with the appropriate solution
Engages with peers and leaders to drive and execute innovative ways to make a larger impact in our customers lives and deliver business impact. Executes strategies from senior management
Uses fundamental product knowledge and value proposition to humanize and customize the delivery of Microsoft solutions. Positions products favorably in light of Microsoft's brand and current key differentiators within the market in relation to competitors in order to further drive sales. Shares features and benefits through live demonstrations and storytelling of Microsoft devices and services
Leverages a technical understanding of solutions, cloud services, platforms, hardware, and software to describe the ways in which these services benefit the recipients. Builds and maintains knowledge of products and services by learning through others along with self-education and role play. Encourages peers to maintain their current knowledge of Microsoft products and services
Leverages a technical understanding of solutions (e.g., M365, Surface family) to serve customers with simple goals
Leverages an understanding of competitors and their solutions for simple consumer or business needs
For Microsoft Experience Centers, identifies lead generation, converts interactions into sales leads, and leverages the broader Microsoft Experience Center (MEC) team to close the sale
Identifies opportunities to sell to and support customers by leveraging the team's skills. Inputs new leads by documenting interactions with customers. Engages customers, identifies their needs, and uses that information to create leads across all customer segments (e.g., Very Small Businesses) and our Microsoft services to drive more comprehensive customer solutions
Learns to collaborate with peers, managers, and corporate to drive innovative ways to create and focus on brand awareness within the market and ensure a One Microsoft approach to increase the corporate footprint
Articulates to customers how Microsoft technology (e.g., Microsoft 365) can enable digital transformations and increase functionality and efficiency
Collaborate with outside partners/agencies, such as the Executive Briefing Center, and Microsoft vendor partners
Completes all required training and obtains relevant product and role certifications aligned to the role and workload/industry. Proactively asks for help and is open to feedback and coaching from managers and teammates. Seeks essential knowledge (e.g., additional products, MEC/ECS areas) of sales techniques and Microsoft products
Shares customer insights, stories, learnings and provides customer and available-solutions feedback in team standups, pipeline and performance reviews, and online communication channels
Adheres to all compliance requirements, including but not limited to operational policies and procedures, device handling, and personal data policies
Maintains the organization, flow, and appearance of the back-of-house floor. Adjusts aisles and layout as necessary to manage influx in products, house new product lines, or adjust to seasonal demands. Maintains sales-floor merchandising standards of in-stock products. Stocks and replenishes products on the floor. Checks price changes and re-stickers items as needed to ensure accuracy. Runs products from back of house out to customers or sales associates. Follows direction from store leadership and visuals team regarding new displays. Works with other team members to set new displays prior to launch. Ensures appropriate inventory is available for promotions
Ability to learn Microsoft’s D365 Inventory system. Ensuring inventory integrity and accuracy when performing inventory administrative duties
Works within the Microsoft Experience Center (MEC) across Microsoft all product and services (e.g., cloud, Gaming, Very Small Businesses) to consult with customers to understand technical issues, how devices are used and the environment to propose complete solutions and/or solve issues to rebuild relationships with customers. Works in the Answer Desk, troubleshooting software and hardware problems, upgrading and repairing devices, completing customer appointments showcasing Microsoft’s products and services
Provides feedback and product insights to help deliver better customer-success strategies and customer solutions
Embody our commitment to diversity and inclusion, driving our mission to empower every person and organization on the planet to achieve more. This commitment requires intention in all that we do. At Microsoft, every employee is required to personally commit to be an active and intentional participant in advancing our culture of inclusion. By practicing inclusion in our everyday actions, we can create an environment for ourselves and others to perform at our best – and thrive
Physical requirements include, lifting items up to 56lb, standing and walking for extended periods of time, use of heavy equipment such as a pallet jack, freight elevator
Adhering to company and local safety regulations in place for the MEC/ECS, to ensure safety of self and others
May perform other duties as assigned
Qualification
Required
High School Diploma OR equivalent experience
Preferred
High School Diploma AND 1+ year(s) relevant sales or customer service experience OR equivalent experience
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-14
2026-01-14
Company data provided by crunchbase