ACP CreativIT · 6 hours ago
Senior Project Manager (Client Delivery)
Buffalo Grove, IL
Full-time
Hybrid
Mid, Senior Level
$115K/yr - $115K/yr
5+ years expACP CreativIT is a company focused on delivering client-facing IT projects within a managed services and professional services environment. The Senior Client Delivery Project Manager is responsible for the successful delivery of these projects, managing the full lifecycle from initiation to completion while ensuring alignment with client expectations and project objectives.
AudioInformation TechnologySoftwareUnified Communications
Responsibilities
Own and manage the full lifecycle of client-facing IT projects midmarket to enterprise clients, ensuring delivery on scope, schedule, quality, and overall outcomes
Serve as the primary client contact for assigned projects, managing expectations, facilitating decision-making, and maintaining strong stakeholder relationships
Develop and maintain comprehensive project plans, timelines, budgets, and delivery milestones
Provide delivery leadership to cross-functional technical teams and third-party vendors, ensuring alignment and execution against project objectives
Drive project governance through structured status reporting, risk and issue management, and change control processes
Proactively identify and manage project risks, dependencies, and scope changes, escalating as appropriate while retaining ownership of resolution
Oversee client onboarding and transition into managed services as part of project execution
Ensure all project deliverables align with contractual commitments, service expectations, and internal delivery standards
Apply prior leadership experience to guide delivery teams and contribute to the ongoing improvement of project management practices, tools, and governance frameworks
Collaborate with delivery leadership to support consistency, quality, and continuous improvement across client engagements
Qualification
Required
Own and manage the full lifecycle of client-facing IT projects midmarket to enterprise clients, ensuring delivery on scope, schedule, quality, and overall outcomes
Serve as the primary client contact for assigned projects, managing expectations, facilitating decision-making, and maintaining strong stakeholder relationships
Develop and maintain comprehensive project plans, timelines, budgets, and delivery milestones
Provide delivery leadership to cross-functional technical teams and third-party vendors, ensuring alignment and execution against project objectives
Drive project governance through structured status reporting, risk and issue management, and change control processes
Proactively identify and manage project risks, dependencies, and scope changes, escalating as appropriate while retaining ownership of resolution
Oversee client onboarding and transition into managed services as part of project execution
Ensure all project deliverables align with contractual commitments, service expectations, and internal delivery standards
Apply prior leadership experience to guide delivery teams and contribute to the ongoing improvement of project management practices, tools, and governance frameworks
Collaborate with delivery leadership to support consistency, quality, and continuous improvement across client engagements
Strong client engagement and stakeholder management skills, with the ability to influence and communicate effectively at all levels
Proven ability to lead projects independently, owning end-to-end delivery outcomes
Experience managing projects for midmarket and enterprise clients, balancing technical complexity with business needs
Strong analytical and problem-solving skills to identify and resolve delivery risks and challenges
Excellent organizational, time management, and multitasking abilities
Effective facilitation and communication skills for meetings, status updates, and executive reporting
Ability to work collaboratively with cross-functional teams and third-party vendors
Experience mentoring or leading project managers or team members
Bachelor's degree in computer science, information systems, or related field
5–8+ years of experience managing client-facing IT projects in an MSP, consulting, or professional services environment
Proven experience owning projects end-to-end with direct client accountability
PMP or equivalent project management certification
Experience contributing to PMO development, delivery governance, or project management process improvement
Familiarity with IT delivery models, including infrastructure, cloud, security, and managed service
Experience with Microsoft Office Suite and project methodologies (Agile, Scrum, Waterfall, or hybrid)
Proficiency with project management tools (e.g., Jira, Asana, MS Project, Trello)
Preferred
Experience delivering solutions for midmarket to enterprise clients is highly preferred
Background in an IT solution provider, MSP, VAR, or broader IT channel environment strongly preferred
Experience contributing to PMO development, delivery governance, or project management process improvement
External client consulting: 5 years (Preferred)
IT project management: 5 years (Preferred)
PMP (Preferred)
Ability to Commute: Green Bay, WI 54301 (Preferred)
Benefits
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Company
ACP CreativIT
Acp Creativit is an IT services and IT consulting company.
201-500 employees
H1B Sponsorship
ACP CreativIT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Matt Zafirovski
Chief Executive Officer
Company data provided by crunchbase