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Quest Global · 6 hours ago

Engagement Manager

Windsor, CT

Full-time

Hybrid

Mid, Senior Level

$90K/yr - $115K/yr

Quest Global delivers world-class end-to-end engineering solutions by leveraging deep industry knowledge and digital expertise. The Engagement Manager will work closely with the leadership team to build and grow client relationships while leading efforts to grow revenue and profit for the accounts.

ConsultingInformation ServicesOutsourcingSoftware

No H1B

U.S. Citizen Only

Responsibilities

Lead overall effort to grow revenue and profit to emerge as a key strategic partner for the account

Leverage existing customer relationships with account’s engineering influencers and decision makers at both executive and mid-level manager levels

Develop and implement in-depth analysis and strategic account planning (StrAP) for account to identify key focus areas for growth including account headcount, competitive analysis, customer needs per engineering service area, SWOT, Quest relationship summary and Quest capability gaps

Identify and lead unsolicited, strategic campaigns to grow the account

Develop and implement plans to enter new geographies or divisions of accounts as per the strategic account plan

Hold quarterly or monthly customer reviews in partnership with the Delivery team and other communications per Quest process

Lead efforts to establish rates that leverage value pricing

Identify customer pain points, demonstrate ability in creating long-term customer solutions and bring long-term trusted relationships, maturity, scalability, and sustainability

Qualification

Aerospace industry experienceCommercial skillsSalesAccount managementProduct life-cycle knowledgeStrategic planningCross functional team leadershipResults drivenAnalytical thinkingDecisiveInterpersonal communicationSelf-motivated

Required

Experience in the aerospace industry, preferably with engine OEMs

Deep domain knowledge of the industry, with knowledge of products & lifecycle, engineering & manufacturing processes, major OEMs, major engineering services suppliers, external drivers and funding

Product life-cycle knowledge including, engineering processes including design, manufacturing, analysis, aftermarket, quality, fielded product support (both software & hardware) challenges related to cost, delivery, schedule, or support internal funding process including timing, influencers and approvals outsourcing processes, funding, upcoming changes and leadership

Existing major outsourcing suppliers including SWOT and accounts' assessment of respective suppliers

Strong commercial skills and experience including selling process, negotiating, pricing, costing, discount structures, terms and conditions, sales strategy development, execution and sales proposal development

Understanding of relevant/adjacent technologies and competitor's services

Experience working with global remote team/ offshore delivery model environment

Proven ability to grow businesses profitably

Experience with sales and account management and in developing strategic plans

Experience leading cross functional teams

Excellent interpersonal communication skills, both verbal and written, and ability to communicate effectively at all levels

Results driven, high energy, self-motivated, persistent and able to work independently

Decisive, analytical, strategic thinker

Bachelor's Degree

U.S. citizenship is required