Associate Client Success Manager jobs in United States
cer-icon
Apply on Employer Site
company-logo

Empathy · 2 hours ago

Associate Client Success Manager

positionNew York, NY
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$96K/yr - $108K/yr
date2+ years exp

Empathy is transforming the way families navigate life’s most difficult times, providing technology and compassionate human care. The Associate Client Success Manager will support SMB clients by addressing their needs, managing client communications, and overseeing implementations and renewals to enhance client experiences.

AppsHealth CareInformation TechnologySoftware
check
Growth Opportunities

Responsibilities

Support new and existing SMB clients, responding to their needs and questions, and demonstrating the value of Empathy as a benefit
Ensure that all inbound SMB client communications are handled in a timely, consistent and professional manner
Oversee SMB client implementations and also support client renewals and upsells alongside Client Success leadership
Manage day-to-day client responsibilities, including tracking tasks and deliverables, leading client calls, and conducting bi-annual reporting on various metrics
Identify and surface client challenges, raising to appropriate cross-functional teams to identify and solve with process improvements

Qualification

Customer successAccount managementProject managementSalesforceCommunication skillsTask managementHigh-volume supportB2B2C experienceStartup experienceSlackAttention to detail

Required

2+ years of experience in customer success, account management, project management and/or operations
Ability to prioritize and manage multiple tasks
Attention to detail and high degree of accuracy in task management and follow-through
Strong communication skills (verbal and written)

Preferred

Bachelor's degree
Experience at a high-growth, early-stage startup
Experience in the B2B2C vendor space
Familiarity with Salesforce (or other CRM) and Slack
Comfortable providing support for a high volume of clients/customers

Benefits

Stock options in the company
Premium healthcare
Comprehensive paid time off
Flexible parental leave
Premium access to the Empathy platform and support for employees and their families
Company-sponsored 401(k) plan and up to a 4% employer match
Competitive stock options
Annual retreats
Team lunches for our NYC office
Remote employee stipend

Company

Empathy

twittertwittertwitter
company-logo
Empathy is a support system mobile application that guides and supports families along the journey of loss.
dateFounded in 2020
location
New York, New York, USA
people-size51-200 employees
web-link
https://www.empathy.com

Funding

Current Stage
Growth Stage
Total Funding
$162M
Key Investors
Adams Street PartnersIndex VenturesEntrée Capital
2025-05-29Series C· $72M
2024-03-12Series B· $47M
2021-09-30Series A· $30M

Leadership Team

leader-logo
Ron Gura
Co-Founder & CEO
linkedin
leader-logo
Yonatan Bergman
Co-Founder and CTO
linkedin

Recent News

Index Ventures
Index Ventures Portfolio
2025-12-10
Business Wire
iA Financial Group Partners with Empathy to Deliver Comprehensive Bereavement Support to Canadians
2025-12-10
Business Wire
Empathy Broadens Loss Support Platform for Employers to Include Pregnancy Loss, Addressing One of Employees’ Most Common and Overlooked Experiences
2025-10-29
Company data provided by crunchbase