New York Hilton Midtown · 15 hours ago
Front Office Operations Manager* - New York Hilton Midtown
New York, NY
Full-time
Onsite
Mid, Senior Level
$75K/yr - $75K/yr
2+ years expNew York Hilton Midtown is seeking a Front Office Operations Manager to oversee guest service operations and ensure profitability and guest satisfaction. The role involves managing staff, financial reporting, and maintaining Hilton's brand standards.
Hospitality
Responsibilities
Ensures completion of daily objectives while maintaining Hilton's Brand Standards of guest satisfaction by assigning/instructing Guest Service, Front Office, Reservations and Front Desk Agents in the details of work
Oversee room reservations, front office systems, supplies inventory, forecasting and department budget to maximize revenue
Compile and prepare financial reports, including those related to the hotel's rate and availability calendar
Interview, train, supervise, counsel, schedule and evaluate staff; observes performance and encourages improvement
Communicates effectively both verbally and in writing to provide clear direction to staff; encourages a team spirit amongst staff members with leadership and guidance
Attend various operational related meetings to obtain and disseminate pertinent information
Qualification
Required
Minimum of 2 years' experience in a Front Office Manager role
Experience in a hotel of 500 rooms or more
Excellent communication and multi-tasking skills
Available to work a fully flexible schedule
Open availability is essential, as the position will transition to an overnight role following the training period
Ability to work weekends and holidays
Ability to oversee guest service operations to ensure profitability, control costs and quality standards resulting in total guest satisfaction
Ability to compile and prepare financial reports
Ability to interview, train, supervise, counsel, schedule and evaluate staff
Effective verbal and written communication skills
Ability to encourage a team spirit amongst staff members with leadership and guidance
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Company
New York Hilton Midtown
The iconic New York Hilton Midtown, located in the heart of Midtown Manhattan on Sixth Avenue between West 53rd and West 54th Streets, boasts 1,878 rooms and appeals to savvy business and leisure travelers alike.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase