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Fulton Bank · 15 hours ago

Financial Center Supervisor

South Plainfield, NJ

Full-time

Onsite

Mid, Senior Level

$24.13/hr - $40.24/hr

3+ years exp

Fulton Bank is committed to making a positive impact in local communities and fostering a culture of continuous learning. The Financial Center Supervisor is responsible for providing exceptional customer experiences, overseeing financial center operations, and coaching team members to achieve their goals.

BankingFinancial Services

No H1B

Responsibilities

Drive proactive sales conversations by engaging in outbound calls, handling inbound contact center inquiries, scheduling appointments, and actively engaging customers in the lobby with a goal of identifying sales opportunities and converting them into tangible outcomes

Maintaining sound risk and compliance practices by ensuring the financial center operates within the parameters of applicable regulations and company policies. Play a key role in managing risk by ensuring the team's adherence to regulatory standards while exercising sound judgment within established parameters

Utilize the CRM (Customer Relationship Management) system and other resources to foster relationship-building conversations with customers and ensure a consistent approach to new customer onboarding and expanding existing relationships. Advance personal knowledge of sales techniques while developing team members to have the same CRM knowledge, usage, and adoption

Contribute to teambuilding and performance excellence in the financial center by collaborating closely with the Financial Center Manager, to assist in building and nurturing a high-performing team. This includes participating in the selection of top talent, facilitating seamless onboarding, providing ongoing coaching, and managing performance to achieve optimal results

Actively participate in off-site networking events and community initiatives that will bolster our brand presence and strengthen ties within the local community, driving business growth opportunities

May serve as a Notary Public for their financial center