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Sunrise Senior Living · 4 hours ago

Associate Director of Sales

Denver, CO

Full-time

Onsite

Entry, Mid, Senior Level, Lead/Staff

1+ years exp

Sunrise Senior Living is a company dedicated to empowering residents to live healthier and happier lives. They are seeking an Associate Director of Sales to support the Sales and Marketing team in achieving occupancy and revenue goals through effective management of sales processes and customer relationships.

Assisted LivingElder CareHealth CareMedicalNursing and Residential Care

Responsibilities

Assist the Sales and Marketing team in maintaining a thorough working proficiency in the customer relationship management (CRM) lead tracking system

Support the Sales and Marketing team by effectively maintaining all current prospect records in the CRM lead tracking system

Support the Executive Director (ED), DSM, and DOS in building a trusting and positive relationship with prospects by understanding the Sunrise product and how Sunrise can meet the customers' needs

Assist the ED, DSM, and DOS by ensuring model suite(s)/apartment(s) are well maintained and presentable

Support the ED, DSM, and DOS in setting, tracking, and accomplishing sales goals in a timely manner

Demonstrate effective telephone skills producing qualified leads and appointments

Prepare the resident's Administrative File according to Sunrise and state/province specific regulatory requirements where applicable

Manage the move-in process as outlined in the Resident Move-In Checklist

Meet with the resident and/or family on the day the Move-In Fee is placed and review the Move-In Packet ensuring all information is explained

Coordinate and facilitate the Resident Assessment with the Resident Care Director (RCD) and Assisted Living Coordinator (ALC)/Reminiscence Coordinator (RC)

Ensure all Sunrise and required state/province forms are completed by the resident and/or family on or before move-in date

Schedule the Resident Agreement Signing on Move-In day, collect any remaining paperwork, and review the welcome packet with the resident and family member(s)

Orientate the resident and family to the community, present the room to the resident and family, and explain the telephone and emergency procedures systems and other services (hair care/salon, transportation, activities, etc.)

Arrange lunch or dinner for the resident and family members on Move-In day

Ensure the suite/apartment is ready for Move-In using the Suite Readiness Checklist

Communicate any necessary suite/apartment readiness needs with the Maintenance Coordinator

Maintain an open and ongoing dialogue with the resident and/or family from the time the Move-In Fee is placed through Move-In to ensure a smooth transition for the resident and to identify resident/family needs

Initiate communication with resident's physician and/or family to ensure completion and delivery of the Physician's Statement and any state-specific forms

Assist the resident and family members in making the emotional connection to the new community through awareness, integration, and socialization techniques and engaging activities

Maintain and protect the confidentiality of resident information at all times

Facilitate the Sunrise Founders Club ensuring all Founders Club benefits are received by the resident and/or family as applicable for new communities

Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety, promoting Risk Management programs and policies, and adhering to safety rules and regulations

Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout

Participates as a member of a team and commits to working toward team goals

Demonstrate our Team Member Credo in daily interactions with others

Commit to serving our residents and guests through our Principles of Service

Contribute to the overall engagement programs and processes (customer and team member engagement)

Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator

Support sales team in executing successful sales and marketing events

Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met

Perform other duties as assigned

Qualification

Sales support experienceCustomer service experienceCRM proficiencyMicrosoft OfficeOrganizational skillsCommunication skillsPresentation skillsProblem-solving skills

Required

One (1) year of experience in a sales support role and/or two (2) years of experience as a Sunrise Team Member

Previous customer service or sales experience

Demonstrates proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), and Sunrise applications with the ability to learn new applications

Benefits

Medical, Dental, Vision, Life, and Disability Plans

Retirement Savings Plans

Employee Assistant Program / Discount Program

Paid time off (PTO), sick time, and holiday pay

MyFlexPay offered to get paid within hours of a shift

Tuition Reimbursement

In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.

Some benefits have eligibility requirements