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American Express · 2 hours ago

Senior Product Manager - Agentic Commerce

New York, NY

Full-time

Hybrid

Senior Level

$123K/yr - $215K/yr

5+ years exp

American Express is a leading financial services company with a rich history of innovation and commitment to customer service. They are seeking a Senior Product Manager to drive the development of Agentic Commerce capabilities, focusing on strategy and execution to enable seamless transactions across various channels. This role involves collaboration with engineering, product, and cross-functional teams to enhance the commerce experience for Card Members.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Partner deeply with engineering teams to understand and develop a perspective on how to apply evolving technologies (Agent-to-Agent Protocol, Agentic Payments Protocol, x402, Web Bot Auth, Trusted Agent Protocol, Model Context Protocol, and others) for AI agent-facilitated payments

Balance the needs of customers, internal stakeholders, leadership, and external partners while working with engineers and solutions architects to identify technical solutions, define specs, shape product requirements, and deliver platform capabilities that continually advance Agentic Commerce experiences

Partner closely with Fraud and Servicing to define strategies for fraud prevention, disputes management, and call or chat handling related to agentic transactions

Partner closely with Network and Product teams to define and champion industry standards and protocols for agentic payments

Partner with internal stakeholders such as Legal, Compliance, and Risk teams to develop and adhere to data governance principles and payments regulation to ensure compliant and secure payment experiences

Work cross functionally to define requirements and specifications for data sharing across and integrations with merchants, PSPs, and AI/LLM partners to support fraud, servicing, and cardmember experience

Partner closely with UX research, design, Web and Mobile Application teams to design, build, and launch delightful self-service dashboards and experiences

Work with Business Development teams to evaluate, influence and operationalize partner requirements, and with Product Enablement teams on go-to-market strategies

Keep a pulse on industry trends, balancing the near-term execution priorities with long term strategy to support the overall product vision

Qualification

Product ManagementDigital PaymentsFraud PreventionAI/LLM ModelsTechnical CommunicationCustomer EmpathyProblem SolvingTeam CollaborationDetail Oriented

Required

5+ years of experience in product development/management, or similar role

Experience with issuer payments including digital payments, fraud prevention, disputes, and payment processing

Enthusiasm for exceptional products and services, deep customer empathy, keen product intuition, and skilled at articulation of product functionality

Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities with the tenacity to push innovation agenda inside a large company

Understanding of tech and product development processes, with the ability to communicate with and influence both technical and non-technical partners

Ability to reconcile competing needs across customers, stakeholders, and partners, making effective decisions and gaining buy in

Detail oriented, able to identify key questions, and assess how pieces of the puzzle interact and affect the overall project

Ability to recognize issues quickly and determine how to get a resolution through creative and efficient problem solving

Skilled at balancing big picture strategy and tactical details

Team player, comfortable with ambiguity, adaptable, accountable, and highly organized

Excellent communication skills across cross functional teams with the ability to engage, influence, and inspire partners to drive collaboration and alignment

Willingness to be creative within the bounds of the highly regulated financial services environment