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Ticket Crushers, A Law Corporation · 16 hours ago

Intake Manager

Cheltenham, PA

Full-time

Onsite

Mid Level

Crisprecruit is seeking an Intake Manager for Stampone O’Brien Dilsheimer Holloway, a distinguished law firm specializing in personal injury and civil rights cases. The Intake Manager will lead the initial engagement process for potential clients, ensuring a smooth and professional first interaction that supports the firm's mission of delivering justice and maximizing client compensation.

ConsultingLaw EnforcementLegalProfessional Services

Growth Opportunities

Responsibilities

Client Point of Contact: Serve as the first touchpoint for potential clients, delivering an empathetic and professional experience

Lead Qualification: Assess and qualify inbound leads to determine compatibility with the firm’s services, ensuring suitable cases are escalated appropriately

Process Ownership: Manage the pre-retainer intake process, continuously improving the system and maintaining clear communication lines with the legal team

Follow-Up Management: Ensure all leads are promptly and adequately followed up, sustaining a seamless client journey

Attribution Tracking: Maintain comprehensive records of lead sources and follow outcomes to analyze the effectiveness of referral channels

Tool Utilization: Use the RingCentral platform for call quality and outcomes, monitoring and advising on best practices

Qualification

Personal injury intake experienceInsurance adjusting backgroundVoIP/contact center toolsClient engagement skillsOrganizational skillsEmpathyProcess improvementCommunication skills

Required

Previous experience in plaintiff personal injury intake or a closely related setting is essential

Background as an insurance adjuster or similar experience is a strong plus, enhancing claim assessment capabilities

Hands-on experience with VoIP/contact center tools like RingCentral, including call transcription and sentiment analysis

Professional and personable with excellent communication skills, capable of fostering client rapport from the first interaction

Process-oriented with a knack for detailed documentation and diligent attribution tracking

Must be local enough to maintain in-office availability as required

Benefits

Comprehensive Health Benefits: Covers a range of health care needs, ensuring well-being for employees.

Retirement Savings: Access to a 401(k) plan with competitive matching, promoting long-term financial security.

Generous PTO: Paid time off, including federal holidays and prorated leave in the first year.

Professional Development: Opportunities for growth and educational advancement supported by the firm.

Company

Ticket Crushers, A Law Corporation

The experienced attorneys at Ticket Crushers, the Bay Area's premier Traffic and DUI Law Firm represent clients throughout the San Francisco Bay area for Traffic Violations, Criminal Defense, and Driving Under the Influence ("DUI") charges.

Founded in 2015