Financial Information Systems ยท 8 hours ago
Client Support Specialist
Tampa, FL
Full-time
Hybrid
Mid Level
3+ years expFinancial Information Technologies LLC is seeking a Client Support Specialist in Tampa, Florida. The role focuses on ensuring successful implementation of retailer and distributor relationships while providing excellent customer service through various support functions.
BankingFinancial ServicesFinTechSoftware
No H1B
Responsibilities
Ensure all customer calls and email requests are responded to appropriately and on a timely basis
Perform timely maintenance on customer accounts as part of setup process
Generate new revenue from existing customers through upselling and cross-selling of other Fintech products and services
Create and maintain customer locations and relationships in the Fintech databases
Obtain and evaluate all relevant information to handle product and service inquiries
Maintain knowledge of Fintech policies, products, services and internal procedures
Educate customers on Fintech website and processes
Maintain professional skills to ensure customer satisfaction
Formulate recommendations for system enhancements and process improvements to increase efficiencies with customer support department and customer end user experience
Assist with updating SOPs and creating training documentation for internal and external use
Keep management apprised of critical customer situations
Promote positive interactions with all Fintech business units
Qualification
Required
Minimum three years customer service experience
Excellent Interpersonal Skills
Excellent Verbal and written communication skills
People-oriented and customer focused
Problem analysis and problem solving ability
Shares solution knowledge
Strategic thinking ability
Detail oriented
Exceptional organizational skills and the ability to prioritize assignments
Ability to produce results quickly and accurately
Motivated, independent, able to work under pressure to meet deadlines
Must be fluent Windows user with a basic understanding of database operation
Proficient in a number of different software applications (i.e. Word, Excel, PowerPoint, Outlook)
Preferred
Project Management and ACH processing a plus
Experience in helpdesk or ticketing system a plus
Benefits
Hybrid Work
Employer Matched 401K
Company Paid Medical Insurance Option for Employee and Dependent Children
Company Paid Dental Insurance for Employee
Company Paid Vision Insurance for Employee
Company Paid Long and Short-Term Disability
Company Paid Life and AD&D Insurance
18 Paid Vacation Days a Year
Six Paid Holidays
Employee Recognition Programs
Community Outreach Opportunities
Business Casual Dress Code
Company
Financial Information Systems
FIS is a developer of information systems for the financial sector.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase