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PreSales Collective · 3 hours ago

Principal Solutions Engineer

Santa Monica, CA

Full-time

Onsite

Lead/Staff

$172K/yr - $230K/yr

10+ years exp

PreSales Collective is a global organization within Disney focused on building and advancing the technological backbone for its media business. The Principal Solutions Engineer will oversee ad technology products, collaborating with various teams to provide technical expertise and strategic direction while ensuring operational efficiency and performance metrics are met.

Communities

Responsibilities

Define and implement robust monitoring and alerting practices, ensuring that teams have timely and actionable insights into system performance and issues

Facilitate operational improvements which streamline processes, leverage automation, eliminate inefficiencies and enable scale

Prepare regular reports on production performance, including key performance indicators (KPIs) and metrics to senior management for strategic decision-making

Drive a close engagement with Engineering and Product teams to address concerns around critical issue processes, response times/problem resolution, establishing SLAs

Actively monitor, measure and optimize the existing production sites, products and pipelines – working to proactively remediate potential breakage before it happens

Establish and maintain incident response processes, including incident escalation procedures, post-incident reviews, and incident management tooling

Identify gaps, show initiative, and take ownership to build out programs and processes in support of the Technical Operations Team

Coach team members to promote proactive diagnostic techniques; guiding customers toward self-serve support option

Keep informed of product plans and participate in product development lifecycle of

Help to drive forward our localization strategies, ensuring our teams are prepared to scale globally

Define, implement, and report on key performance metrics for issues/incidents, surfacing meaningful insights to our broader Product and Engineering organizations and cross functional partners

Monitoring vendor performance against agreed-upon SLAs and KPIs, ensuring adherence to contractual obligations

Conduct regular audits to identify areas for improvement and implement corrective actions

Identify potential risks and develop risk mitigation strategies to minimize the impact on production operations

Qualification

Ad technology expertiseAgile software developmentBusiness analysis techniquesVideo advertising technologyRisk evaluationCommunication skillsProblem-solving abilitiesDecision-making abilities

Required

10+ years of experience in ad technology, operations, or support, preferably with focus in video advertising technology

Bachelor's degree in relevant field of study; and/or equivalent work experience

Advanced understanding of business analysis techniques, advertising/media models and processes

Experience delivering products in an agile software development environment including sprint work in Jira

Adept at identifying and evaluating risks for client programs and products. Strong track record of implementing solutions with demonstrated outcomes

Knowledge of software development process and technical skills

Demonstrable skill and comfortability communicating with stakeholders such as engineers, management, clients, and vendors. A strong translator in conveying technical language in non-technical terms

Strong problem-solving and decision-making abilities, with a proactive approach to identifying and resolving issues