Protocol Behavioral Health ยท 2 weeks ago
Director of Partner Success
United States
Full-time
Remote
Director/Executive
$145K/yr - $175K/yr
7+ years expProtocol Behavioral Health is a company that provides cancer-specific behavioral health treatment to patients by partnering with oncology clinics and cancer centers. The Director of Partner Success will manage relationships with oncology practice partners, ensuring effective communication and performance tracking while supporting the launch of new partnerships.
Mental Health Care
Responsibilities
Own and manage ongoing relationships with oncology practice partners, ensuring clear, consistent communication between key stakeholders on both teams
Monitor and report on partnership performance metrics, providing actionable insights to partner practices and internal leadership
Plan, organize, and lead quarterly JOC meetings with practice partners
Collaborate cross-functionally to integrate and align operational workflows between our organization and partner practices
Continuously evaluate and optimize workflows to improve efficiency, performance outcomes, and overall partner experience, including adapting to new software releases or operational updates
Support launch and implementation of new practice partnerships
Perform other duties as assigned
Qualification
Required
7-10 years of experience in healthcare operations, customer success, or partner management roles
Particular experience managing successful operational partnerships and maintaining strong relationships with stakeholders across organizations
Strong organizational skills with exceptional attention to detail, and the ability to manage multiple priorities simultaneously
Excellent written and verbal communication skills, with the ability to engage effectively with diverse stakeholders
A strong problem-solving mindset, with sound judgment and the ability to navigate complex operational challenges
Comfort operating in a fast-paced, early-stage environment, with adaptability to ambiguity and ongoing change
Benefits
Flexible remote work
Competitive healthcare coverage
Generous paid time off
Company
Protocol Behavioral Health
Behavioral healthcare, built specifically for cancer patients.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase