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Delta Dental Ins. · 21 hours ago

Application Analyst

Oakland, CA, United States

Full-time

Hybrid

Mid Level

$175K/yr - $180K/yr

4+ years exp

Delta Dental Ins. is a leading organization dedicated to providing comprehensive oral health care benefits. The Application Analyst will gather and document requirements, analyze workflows, and act as a liaison between stakeholders and technical teams to ensure technology solutions align with business goals.

Health CareHealth InsuranceInsurance

H1B Sponsor Likely

Responsibilities

Gather and document requirements, ensuring technology solutions align with business goals

Analyze workflows, identify inefficiencies, and propose process improvements

Act as liaisons between stakeholders, technical teams, and vendors to facilitate clear communication

Data analysis and reporting to provide insights for decision-making

Support change management, user training, and compliance documentation

Design test plans, execute functional and regression tests, and track defects to ensure system reliability

Facilitate User Acceptance Testing (UAT) by coordinating with end users and gathering feedback

Automation and performance testing to help improve system efficiency

Document test cases, results, and defect logs for future reference

Compliance and security testing to ensure adherence to regulations and industry standards

Oversee the implementation, maintenance, and security of IT infrastructure

Monitor system performance, troubleshoot issues, and apply necessary updates

Security and compliance measures are enforced to protect data and prevent cyber threats

Manage vendor relationships, procurement, and contract negotiations

Disaster recovery planning ensures business continuity and data protection

Assess and optimize IT systems to meet business and technical requirements

Evaluate workflows, identify system gaps, and propose improvements

Work with developers and IT teams to design system integrations and ensure seamless data flow

Troubleshooting and root cause analysis help maintain system stability

Documentation and reporting support compliance and future enhancements

Lead the implementation of the Epic Cadence module, collaborating with stakeholders to understand scheduling and appointment management requirements

Configure and customize Epic Cadence workflows to enhance operational efficiency

Oversee the Prelude application, focusing on patient registration, check-in, and eligibility verification

Analyze and optimize Prelude workflows to ensure accurate and streamlined patient information management

Manage the integration and functionality of the Welcome Patient Kiosk module within the Epic ecosystem

Work closely with end-users and patients to enhance the self-service capabilities of the Welcome Patient Kiosk

Provide day-to-day support for Epic Cadence, Resolute, and Welcome Patient Kiosk applications, addressing end-user issues and ensuring system stability

Collaborate with technical teams to troubleshoot and resolve any issues affecting the functionality of these modules

Qualification

Business AnalysisHealthcare IT SystemsSQLJiraSelenium WebDriverVisioMiroHPALMXMLProvider Claims Lifecycle

Required

Bachelor's degree or foreign degree equivalent in IT Management, or related field and four (4) years of experience in Business Analysis, System Analysis, Configuration, Development and Testing of Healthcare IT systems related role or job offered

Conducting cross-functional requirements workshops and translating business needs into user stories and acceptance criteria using Jira, Confluence, Microsoft SharePoint

Mapping and analyzing business workflows using Visio or Miro board to identify process inefficiencies and recommend improvements that drive operational outcomes

Designing and executing manual and automated test cases using tools like HPALM and Selenium WebDriver, ensuring functional, regression, and performance test coverage

Tracking defects using Jira or similar tools, collaborating with developers for resolution, and validating fixes through retesting to maintain release quality

Extracting and analyzing business data using SQL to support requirements gathering, identifying workflow inefficiencies, and validating the impact of proposed system changes. Developing and running SQL queries across relational databases (e.g., SQL Server, Oracle) to identify trends, generate custom reports, and provide data-driven insights to stakeholders

Translating findings from SQL-based data analysis into process improvement recommendations, contributing to measurable outcomes such as reduced cycle times or improved data quality

Demonstrating knowledge of provider claims lifecycle, including claim submission, adjudication, denial management, and reimbursement processes, enabling effective collaboration with billing, clinical, and IT teams to optimize revenue cycle workflows and ensure compliance with payer requirements

Understand basic clinic operations, including patient scheduling, registration, and check-in processes, to support workflow analysis and help identify opportunities for improving patient flow and administrative efficiency

Understanding healthcare front-desk tasks, such as verifying patient information and insurance eligibility, which informs collaboration with clinical and IT teams during system implementations

Understanding healthcare terminology and basic care delivery models, supporting collaboration with providers, staff, and technical teams in designing practical and compliant technology solutions

Understanding member benefits and eligibility and claims processing in claim adjudication system such as MetaVance and its integration with clearing house systems such as Experian, DentalXChange

Working with XML files for integration messaging, including creating, parsing, and validating XML data exchanged between healthcare systems to support interoperability and data consistency

Company

Delta Dental Ins.

At Delta Dental, we’re behind millions of smiles and counting.

Founded in 1955

San Francisco, California, USA

1001-5000 employees

https://www.deltadentalins.com

H1B Sponsorship

Delta Dental Ins. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2024 (2)

2022 (3)

2021 (2)