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M1 Global Security · 9 hours ago

Training Manager – Security & GSOC Operations

Dallas, TX

Full-time

Onsite

Senior Level

5+ years exp

M1 Global Security is a trusted security partner to Fortune 500 companies worldwide, focusing on complex enterprise environments. The Training Manager – Security & GSOC Operations is responsible for designing, implementing, and managing training programs for a nationwide security and technology services program, ensuring operational readiness and compliance across all locations.

Security & Investigations

Responsibilities

Partner with the National Account Manager to develop and execute a comprehensive training strategy that supports program objectives, operational standards, and client expectations

Design, implement, and maintain standardized training curricula for GSOC operators, supervisors, and managers, including command center operations, incident management, escalation protocols, intelligence reporting, and situational awareness

Develop training programs for field-based security personnel covering post orders, emergency response, compliance requirements, customer service, and integration with GSOC operations

Ensure all training content aligns with contractual obligations, regulatory requirements, client policies, and industry best practices

Collaborate with GSOC leadership and operational teams to translate procedures, playbooks, and technology workflows into effective training materials

Manage onboarding, recurrent, and refresher training programs to support workforce readiness and operational continuity

Develop and maintain training documentation, standard operating procedures (SOPs), job aids, and reference materials

Utilize learning management systems (LMS) and blended learning approaches (instructor-led, virtual, and self-paced) to deliver training efficiently across geographically dispersed teams

Track training completion, certifications, and competency metrics; provide reporting and insights to the National Account Manager and client stakeholders

Support audits, assessments, and continuous improvement initiatives by identifying training gaps and implementing corrective actions

Stay current on emerging security risks, GSOC technologies, and industry standards to continuously enhance training programs

Qualification

Training program developmentGSOC operations experienceCurriculum designSecurity technologies knowledgeLearning management systemsProject management skillsCommunication skillsCollaboration skills

Preferred

Bachelor's degree in Education, Training & Development, Security Management, Criminal Justice, or a related field

5+ years of experience developing and delivering training programs within security operations, GSOC environments, or enterprise operations

Demonstrated experience designing curricula for GSOC or command center operations, including incident response, intelligence analysis, and escalation management

Experience training field-based security personnel across multiple locations with varying operational requirements

Strong understanding of security technologies, GSOC platforms, access control, video surveillance, and incident management systems

Experience with learning management systems (LMS), instructional design methodologies, and adult learning principles

Proven ability to translate complex operational and technical concepts into clear, actionable training content

Strong organizational and project management skills with the ability to manage multiple training initiatives simultaneously

Excellent communication and collaboration skills, with experience working closely with operations leaders, GSOC teams, and client stakeholders

Must be willing to participate in the Company's pre-employment screening process and continuously meet any applicable state, county, and municipal requirements