Versant Health · 4 hours ago
Customer Service Representative I
Latham, NY
Full-time
Onsite
Entry Level
$16.50/hr - $17.50/hr
1+ years expVersant Health is one of the nation’s leading administrators of managed vision care, serving millions of clients' members nationwide. The Customer Service Representative I is responsible for responding to customer service inquiries and providing exceptional service while acting as a liaison between members, providers, and internal business partners.
EyewearHealth CareInsurance
Responsibilities
Responsible for providing exceptional customer service, while answering incoming Member and Provider telephone inquiries in a manner that is always respectful and courteous
Proficient use of proprietary systems to respond to customer inquiries and requests, adhering to defined customer service standards. (ex. knowledge of in/out of network co-pays, non-plan allowances/retail value as well as the various network relationships)
Act as a liaison coordinating efforts between, Member, Provider, Client Representatives and the manufacturing facilities
Flexibility in work schedule as business needs require
Ability to identify and perform requirements relative to specialty services (including but not limited to student proof, prior approval, medically necessary contacts, special voucher/authorization processing, and requesting enrollment cards as well as out-of-network requirements) and/or order entry
Shadow perspective associates and new associates during initial instruction. This involves providing feedback to the hiring management team and trainer
Ability to probe and identify the critical content of inquiries and route caller as appropriate. Achieve and maintain individual Key Performance Indicators (e.g. quality, adherence to schedule) at acceptable departmental levels while supporting organizational performance measures
Perform in adherence to the company core values including but not limited to privacy, confidentiality and proprietary company policies and procedures (i.e. HIPAA)
Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals. This is in addition to the completion of any activities necessary for the maintenance of professional affiliations or organizational requirements
Responsibility for reviewing educational notifications and remaining current on procedural changes
Regular reliable attendance is required
Meet and/or exceed all performance expectations
Career opportunity with additional training in skills for higher level position which will be considered minimal qualifications should open positions become available
Other duties as assigned
Qualification
Required
Minimum High School Diploma or GED
Minimum 1 year of related experience
Proficiency in Microsoft Office
Preferred
Knowledge and experience in the insurance, health, or vision care industry preferred
Benefits
Health and dental insurance
Tuition reimbursement
401(k) with company match
Pet insurance
No-cost-to-you vision insurance for you and your qualified dependents
Company
Versant Health
Versant Health offers eye health and vision care plan for members, clients, brokers, and eye care professionals.
1001-5000 employees
H1B Sponsorship
Versant Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (2)
2022 (6)
2021 (2)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
unknown2020-09-17Acquired
Leadership Team
Kia Lindsay
Chief People Officer
Neelam Gor
Chief Clinical Officer
Recent News
2022-04-28
Company data provided by crunchbase