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Wells Fargo · 17 hours ago

Senior Quality Assurance Administrator

MINNEAPOLIS, MN

Full-time

Hybrid

Mid, Senior Level

$25.48/hr - $36.54/hr

4+ years exp

Wells Fargo is seeking a Senior Quality Assurance Administrator as part of the Commercial Banking Operations Division. In this role, you will provide guidance and support to quality assurance staff, ensure compliance with regulations, and monitor quality assurance programs while promoting teamwork and departmental effectiveness.

BankingFinancial ServicesFinTechInsurancePayments

H1B Sponsor Likely

Responsibilities

Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution

Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations

Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary

Assist in development and design of product specific databases

Review and score work

Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients

Monitor quality assurance programs and processes to identify gaps and risk assessment

Design and conduct training for as needed

Provide coaching to staff and track performance expectations and results

Make final scoring decisions on disputes which impact quality results

Interact with staff and business partners to promote team work and departmental effectiveness

Qualification

Quality Assurance experienceData collectionAdvanced Microsoft ExcelAdvanced Microsoft AccessAnalyze metricsProcess improvementsVerbal communicationWritten communicationInterpersonal skills

Required

4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Preferred

3+ years of data collection and reporting experience

Ability to analyze metrics and articulate data trends

Ability to research, trend, and analyze data

Advanced Microsoft Excel skills

Advanced Microsoft Access skills

Ability to provide process improvements and troubleshoot issues

Strong verbal, written and interpersonal communications skills

Ability to communicate with all levels of staff, management, and business partners

Benefits

Health benefits

401(k) Plan

Paid time off

Disability benefits

Life insurance, critical illness insurance, and accident insurance

Parental leave

Critical caregiving leave

Discounts and savings

Commuter benefits

Tuition reimbursement

Scholarships for dependent children

Adoption reimbursement

Company

Wells Fargo

Glassdoor3.6

Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.

Founded in 1852

San Francisco, California, USA

10001+ employees

http://www.wellsfargo.com

H1B Sponsorship

Wells Fargo has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2022 (1)