Remx · 4 hours ago
Customer Care Agent
United States
Full-time
Remote
Entry Level
$18/hr - $19/hr
1+ years expRemX is seeking a Customer Care Representative to support a multi-channel customer care center by interacting with internal and external customers. This role is responsible for resolving inquiries, processing basic transactions, and ensuring a positive customer experience across various communication channels.
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Responsibilities
Engage directly with customers via phone, email, and live chat
Respond promptly and thoroughly to inquiries, concerns, and complaints
Gather, assess, and verify all relevant information needed to resolve issues
Process entry-level orders, credits, and related transactions
Follow up on unresolved matters and drive them to resolution
Document all customer interactions with detailed notes and actions taken
Collaborate and communicate effectively with other internal departments
Read and interpret equipment drawings and identify required parts
Perform additional duties and support special projects as assigned by leadership
Qualification
Required
1–3 years of customer service experience; call center experience preferred
Strong organizational skills and attention to detail in a fast-paced environment
Proficiency with Microsoft Office applications
Strong problem-solving and troubleshooting abilities
Effective communication skills with both internal and external customers
Self-directed with strong initiative and the ability to prioritize tasks independently
Willingness to work extended hours or overtime based on business needs
Preferred
call center experience preferred
Company
Remx
Remx is a platform for designing, selling, and collecting 3D digital wearables.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.1M2022-06-28Seed· $0.1M
Leadership Team
Nazim Ahmed
Co-Founder & CEO
Company data provided by crunchbase