Apply on Employer Site

Oracle · 6 hours ago

Oracle Database Performance Technical Analyst 4-Support

Redwood City, CA

Full-time

Onsite

Senior Level, Lead/Staff

$30.87/hr - $67.88/hr

10+ years exp

Oracle is a world leader in cloud solutions, and they are seeking a Principal Support Engineer to deliver post-sales support and solutions to their customer base. The role involves resolving customer inquiries, facilitating relationships with support, and providing strategic technical support to ensure high customer satisfaction.

Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware

No H1B

U.S. Citizen Only

Responsibilities

To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model

Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards

Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)

Contributing to Knowledge Management content creation and maintenance

Working with development on product improvement programs (testing, SRP, BETA programs etc) as required

Operating within Oracle business processes and procedures

Respond and resolve customer issues within Key Performance Indicator targets

Maintaining product expertise within the team

Developing and maintaining expertise around Database Security and general IT Security issues

Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product

Self motivated. Able to perform duties without major monitoring

Quick learner. Efficient in reproducing test cases, and drive to resolve customer issues

Qualification

Oracle Database administrationOracle Database SecurityBackupRecovery (RMAN)Performance TuningOracle Cloud Infrastructure (OCI)Oracle Autonomous DatabaseUnix/Linux/WindowsNetwork administrationOracle Grid ControlOracle RACMySQLPostgreSQLSQL ServerDB2Oracle Golden GateOracle Application Express (APEX)VerbalWritten skills

Required

US Citizenship is preferred

7 years experience with Core products or eight years experience with Applications products

BS Computer Science/Management Information Systems/Science/Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

In Depth knowledge of Oracle Database administration - 12c, 18c, 19c, 23c etc

Understanding of Oracle Database Security features (such as Roles, Privileges, Auditing, TDE, Database Vault and ASO) and Database firewall

Experience of Backup and recovery process using RMAN

Experience of Oracle Data Guard

Experience in Performance Tuning

Experience of Oracle Cloud Infrastructure (OCI)

Experience of Oracle Autonomous Database

Operating system knowledge (Unix, Linux, Windows)

Bachelor's degree in Computer Science, Engineering or related technical field

10+ years of proven professional and technical experience in database, network or system administrator role

Excellent verbal and written skills in English

Preferred

Network administration

Understanding of Oracle Grid Control, RAC

Experience of administering other databases (MySQL, PostgreSQL, Sql-Server, DB2)

Understanding of Oracle Golden Gate

Exposure in Oracle Application Express (APEX)

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance