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Fifth Third Bank · 5 hours ago

Retail Regional Manager - North Florida Market

Apopka, FL

Full-time

Onsite

Senior Level

5+ years exp

Fifth Third Bank is a financial institution dedicated to connecting people to great opportunities. The Regional Manager will oversee sales and service productivity across multiple Financial Center locations, focusing on business growth and customer satisfaction while managing staff performance and development.

BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage

Responsibilities

Manage the sales function for assigned region and coach team members, setting the example and tone for a strong sales environment that is collaborative

Consistently coach to and lead the defined sales and service processes for a region using consultative sales skills and appropriate tools to encourage the teams to proactively identify the financial needs of customers or prospects and recommend the appropriate solutions to meet those needs

Ensure that there is consistent communication regarding individual, job family and Financial Center goals and each staff member is held accountable for his/her results

Review and evaluate regular reports of branch activities, including staffing, loans, deposits, overdrafts, charge-offs, and audits to meet regional profit and performance objectives

Participate in the overall profit operation of the bank through the setting and attaining of a profit plan and control of operating expenses

Evaluate potential prospects in the region and notify the Financial Center Manager and/or commercial sales representative of opportunities for business development

Assist Financial Centers with loan process, evaluating applications and approving or rejecting according to assigned authority

Actively participate in community activities to develop and grow relationships to further benefit the communities we serve

Maintain a position of trust and responsibility by following our Core Values and keeping all customer business confidential

Develop and maintain collaborative relationships with supporting business partners in order to present a holistic approach to assessing the financial needs of customers

Inspect pertinent documentation and reporting necessary to effectively manage the region including but not limited to household reports, financial center p/l's, financial needs assessments (FNA), credit queue's and all dashboards

Respond to all customer inquiries and service issues in a timely manner; generally within 24 hours

Understand the staffing model and utilize the appropriate tools to ensure the region adheres to the appropriate Financial Center staffing model

Establish and facilitate regular sales and staff meetings, promoting participation of all Financial Center Managers and Business Partners, when appropriate

Ensure staff receives proper training to demonstrate ability to sell, cross-sell and/or refer as appropriate to reach individual/team sales productivity goals

Ensure that bank policies and standard operating procedures are consistently and uniformly applied by all Financial Center Managers

Identify questionable actions, operational inefficiencies, and problems and follows through with resolution

Resolve staffing problems, working with the assigned human resources partners to ensure resolution within established procedures and guidelines

Take timely, appropriate action for non-performance and enlist management/business partner involvement as necessary

Create a culture that attracts, retains, and develops a team that values varied perspectives, fosters belonging, and encourages active participation

Actively recruit talent within market place as successors for open positions as they arise

Ensure new employees are on-boarded in a timely and practical manner and have including but not limited to receiving on-boarding materials and assigned mentors

Provide rewards/recognition for accomplishments in a timely manner

Ensure the staff's continuous education of policies and procedures to adhere to compliance requirements

Provide employees with timely, candid and constructive feedback

Assist in the development of employees by providing opportunities to enhance employee knowledge and growth

Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp. Set the example and maintain ethical behavior at all times

Receive and act on regular updates on the security controls in place to protect the bank assets against criminal, fraud and unnecessary risk or exposure and take necessary steps to ensure compliance within work area by all team members and business partners

Utilize the operations policies and procedures to provide a quality experience for Fifth Third consumer and commercial customers

Maintain a position of trust and responsibility by keeping all customer business confidential

Qualification

Retail banking managementSales coachingCustomer experience managementS.A.F.E. Act registrationProduct knowledgeTeam developmentLeadershipCommunication skills

Required

This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)

Work involves contact with the public, necessitating the ability to present a professional image

Work requires the ability to properly read and write well enough to communicate in both oral and written form

Position requires an in-depth knowledge of retail policies and procedures in order to utilize good judgment in making sound decisions, usually acquired with at least five years of retail banking management experience

Work involves extensive product knowledge for the level of selling and cross-selling performance expected with position

Position requires the ability to establish self as a leader, to not only perform in a leadership role, but to also be recognized by others as a leader

Benefits

Comprehensive benefits

Incentive compensation plan

Company

Fifth Third Bank

Glassdoor3.7

Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.

Founded in 1858

Cincinnati, Ohio, USA

10001+ employees