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Stampone O'Brien Dilsheimer Holloway · 2 weeks ago

Intake Manager

Cheltenham, PA

Full-time

Onsite

Mid Level

Stampone O’Brien Dilsheimer Holloway is a distinguished law firm deeply rooted in Philadelphia, specializing in personal injury, abuse, and civil rights cases. The Intake Manager will lead the initial engagement process for potential clients, ensuring a smooth and professional first interaction while supporting the firm's mission of achieving justice and maximizing client compensation.

AdviceLegalProfessional Services

Responsibilities

Serve as the first touchpoint for potential clients, delivering an empathetic and professional experience

Assess and qualify inbound leads to determine compatibility with the firm’s services, ensuring suitable cases are escalated appropriately

Manage the pre-retainer intake process, continuously improving the system and maintaining clear communication lines with the legal team

Ensure all leads are promptly and adequately followed up, sustaining a seamless client journey

Maintain comprehensive records of lead sources and follow outcomes to analyze the effectiveness of referral channels

Use the RingCentral platform for call quality and outcomes, monitoring and advising on best practices

Qualification

Personal injury intake experienceInsurance adjusting backgroundVoIP/contact center toolsClient engagement skillsOrganizational skills

Required

Previous experience in plaintiff personal injury intake or a closely related setting is essential

Background as an insurance adjuster or similar experience is a strong plus, enhancing claim assessment capabilities

Hands-on experience with VoIP/contact center tools like RingCentral, including call transcription and sentiment analysis

Professional and personable with excellent communication skills, capable of fostering client rapport from the first interaction

Process-oriented with a knack for detailed documentation and diligent attribution tracking

Must be local enough to maintain in-office availability as required

Benefits

Comprehensive Health Benefits

Retirement Savings

Generous PTO

Professional Development

Company

Stampone O'Brien Dilsheimer Holloway

Personal Injuries Need Personal Lawyers For over 30 years Stampone Law has been proudly representing clients throughout Pennsylvania, New Jersey, and Florida.

Founded in 1984

Cheltenham, Pennsylvania, USA

11-50 employees

https://stamponelaw.com

Funding

Current Stage

Early Stage

Leadership Team

Joseph P. Stampone

Owner

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