Elmar Heating & Cooling · 3 weeks ago
HVAC Dispatcher - Customer Service
Mays Chapel, MD
Full-time
Onsite
Entry Level
$16/hr - $20/hr
1+ years expElmar Services is an HVAC company that is looking for a competent Dispatcher/Front Desk to assist with daily operations. The ideal candidate will be responsible for managing customer communications, coordinating appointments, and handling office tasks to ensure efficient service delivery.
Mechanical Or Industrial Engineering
Responsibilities
Answering phone calls, On-Call duties after hours and on week-ends
Coordinate and organize appointments
Greeting customers over the phone
Fax, scan, and copy documents
Maintain office filing and storage systems
Paper and computer work
Calling customers
Managing many calls at once
Being able to talk with any customer
Understanding dispatching funnels
Managing company vehicle fleet, etc
Qualification
Required
High school diploma or equivalent
Competent computer skills including MS office or equivalent
Experience using apple/mac operation systems
Internet skills including use of e-mails, group messaging and data collection
Numeracy and literacy skills
Previous office and sales experience (at least 1 year)
Great communication skills
Speak English fluently
Hard-working
Professional
Easy to talk to
Good attitude
Well organized
Willing to learn
Organization and planning skills
Customer communication
Work management and prioritization skills
Verbal and written communication skills
Problem-solving ability
Attention to detail
Accuracy
Flexibility
Reliability
Teamwork
Benefits
Health, dental, vision insurance.
Paid Vacation after one year.
Company
Elmar Heating & Cooling
Elmar Heating & Cooling provides heating & cooling solutions to residents of the Greater Baltimore, MD area.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase