ITCON Services ยท 8 hours ago
Help Desk and Microsoft 365 Administrator
Vienna, VA
Full-time
Onsite
Mid Level
3+ years expITCON Services is looking for a bright, motivated Help Desk and Microsoft 365 Administrator to support our client in McLean, Virginia. The successful candidate will be responsible for supporting daily IT operations and must have strong technical skills in Microsoft 365 and IT support.
Business IntelligenceCyber SecurityInformation TechnologyManagement ConsultingSoftware
Responsibilities
Ability to maintain essential Microsoft 365 and Help Desk operations, including end user support, Windows 11 troubleshooting, VPN setup, M365 applications troubleshooting, laptop configuration, device tracking, etc
Maintain Office infrastructure requirements including Cisco Meraki and Ubiquiti access points, switches, Canon printers, MS Teams Soft phones etc
Ability to configure and troubleshoot Microsoft Surface Pro devices and other laptops devices for ITCON employees
Ability to use a ticketing system and respond to tickets within SLA guidelines
Perform Microsoft Entra ID user account administration and monitoring
Perform Entra ID group administration, create security permissions, and group policies
Microsoft Office 365 Exchange email account administration and monitoring
Interact with ITCON contract teams to assist in troubleshooting, identify root causes, and provide technical support
IT equipment inventory and asset management
Responding in a timely manner to IT service issues and requests
Ability to show initiative and work with minimal supervision
Expert oral and written communication skills to facilitate critical discussions between business customers, project stakeholders, and contracting team
Qualification
Required
Ability to maintain essential Microsoft 365 and Help Desk operations, including end user support, Windows 11 troubleshooting, VPN setup, M365 applications troubleshooting, laptop configuration, device tracking, etc
Maintain Office infrastructure requirements including Cisco Meraki and Ubiquiti access points, switches, Canon printers, MS Teams Soft phones etc
Ability to configure and troubleshoot Microsoft Surface Pro devices and other laptops devices for ITCON employees
Ability to use a ticketing system and respond to tickets within SLA guidelines
Perform Microsoft Entra ID user account administration and monitoring
Perform Entra ID group administration, create security permissions, and group policies
Microsoft Office 365 Exchange email account administration and monitoring
Interact with ITCON contract teams to assist in troubleshooting, identify root causes, and provide technical support
IT equipment inventory and asset management
Responding in a timely manner to IT service issues and requests
Ability to show initiative and work with minimal supervision
Expert oral and written communication skills to facilitate critical discussions between business customers, project stakeholders, and contracting team. We consider communication skills a key required skill
Preferred
Bachelor's degree in technology or computer science or relevant experience
3-5 years of experience as a Systems or Help Desk Administrator
Experience with M365 Admin Suite
Experience with PowerShell
Experience with Microsoft Intune and device management
Experience Microsoft Teams administration
Experience with printer management
Excellent client ticket management and resolution
Excellent verbal communication and written documentation skills are required
CompTIA A+
CompTIA Network+
Azure Fundamentals AZ-900
Benefits
Competitive compensation
Paid training and development opportunities
Healthcare benefits that start on your first day
Matching 401k
Work-life balance
The opportunity to work alongside an amazing and growing team
Company
ITCON Services
ITCON Services is a consulting firm that helps with innovative technology and management solutions.
51-200 employees
H1B Sponsorship
ITCON Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase