Grant County Public Utility District · 2 hours ago
Customer Service Representative I-IV - Limited Assignment
Moses Lake, WA
Full-time
Onsite
New Grad, Entry, Mid, Senior Level
$24.98/hr - $35.32/hr
0+ years expGrant County Public Utility District is seeking a Customer Service Representative for a limited assignment. The role involves enhancing customer service skills, training new staff, and ensuring high-quality interactions with customers in the utility sector.
Electrical DistributionEnergyPublic Safety
Responsibilities
Build on previous CSR job title essential functions, increasing knowledge of the District, its customers, customer service policies and working procedures
Demonstrate high quality customer interactions and effective problem-solving skills
Act as a role model for other CSRs, including taking an active role in providing training
Orient, train and evaluate qualified individuals who exhibit an aptitude, ability and desire to work with the public in a customer service capacity within an electrical utility
Become knowledgeable of Grant County PUD, its customers, Customer Service Policies and working procedures
Demonstrate proficiency in Customer Information System (CIS) knowledge and Customer Service Policy and Procedures
Demonstrate proficiency in Customer Care
Participate in training CSRs in lower job titles
Qualification
Required
High school diploma or GED from an accredited institution
Valid Washington State Driver's License
Completion of a minimum of six (6) months of employment as a CSR III
Ability to operate a computer and other applicable office machinery
Ability to perform mathematical calculations
Ability to actively listen, problem solve and communicate clearly in person, over the telephone or in writing
Ability to handle confidential information with discretion
Must be bondable
Must be mentally and physically fit for duty
Long period of time standing and sitting
The use of telephone headsets
Keyboard entry
Benefits
Grant PUD’s benefit that may be available if hired.
Company
Grant County Public Utility District
Grant County Public Utility District is a government administration and public utility service firm providing electric energy service.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Richard Wallen
General Manager/Chief Executive Officer
Bonnie Overfield
Chief Financial Officer
Recent News
2025-06-13
Company data provided by crunchbase