Apply on Employer Site

TDS Telecommunications LLC · 2 hours ago

Consumer Sales Representative-Retail

Billings, MT

Full-time

Onsite

Entry Level

$17.66/hr - $26.48/hr

1+ years exp

TDS Telecommunications LLC is a company focused on connecting people through cutting-edge fiber internet technology. They are seeking a Consumer Sales Representative-Retail to drive sales and provide exceptional customer service, while handling inquiries and maintaining customer relationships.

Telecommunications

Responsibilities

Deliver Sales & Retention Results through Providing Exceptional Customer Service: Exceed or Meet Monthly Sales Goals of Strategic Products such as but not limited to, Voice, High Speed Data, TV , Mobile, and Internet Content Product Offerings through face to face and over the phone interactions. Exceeds retention goals, by using save techniques that involve negotiation & interpersonal communication skills to prevent customer churn. Works to ask lifestyle questions and promote services to fulfill customer needs. Is also responsible for reselling customers on the benefits of having TDS service, subsequently protecting existing revenue

Moves/Adds/Changes/Disconnect Inquiries: Delight and retain existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous inquiries. The Consumer Sales Representative-Retail will consult with customers on these service calls to identify customer technology needs and offer TDS product solutions they may not currently have and/or we can offer at a better value

Cash Management Procedures – Consumer Retail must closely follow cash management procedures to assure accuracy in all cash and payment handling from customer to deposit

Resolves construction related issues in specific markets by creating and completing Triage tickets

Keeps current with Promotions, Products and Technology necessary to Exceeding or Meeting Sales and Retention Goals. Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers' needs

Handles retail office responsibilities such as restocking supplies, unlocking and locking office, maintaining office cleanliness, participating in community events, and working with other departments to coordinate use of space

Special Projects as assigned by Supervisor

Qualification

Sales experienceCustomer serviceNegotiation skillsTelecommunication knowledgeComputer proficiencyInterpersonal communicationProblem solving

Required

1+ years' experience in a sales or customer service role

2+ years computer experience (may include order applications, Microsoft Outlook, Word, or Excel)

Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs

Preferred

6+ months experience in a fast-paced environment managing multiple tasks

6+ months experience working with detailed data

Ability to meet or exceed sales goals

Demonstrate strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their service

Ability to handle a high volume of phone calls in a structured, contact center environment

Understanding of the telecommunication industry

Understanding of telecommunication products and services

Excellent interpersonal communication skills (i.e., verbal, written, listening)

Problem solving skills (i.e. customer complaints, competitive issues)

Successful completion of classroom training will be required

Demonstrated success in a competitive sales environment

Able to Work Overtime with Advance Notice

Ability to Work shift with ending time of 8:00 p.m. CST and a potential Saturday rotation

Experience working with escalated customer issues and problem resolution both over the phone and face to face

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

401(k) Plan

Generous Vacation & Paid Sick Leave

Seven Paid National Holidays & One Floating Holiday

Paid Parental Leave (6 weeks after 12 months of employment)

Adoption & Surrogacy Assistance

Employee Assistance & Wellness Programs

Short-Term & Long-Term Disability

TDS Service Discounts

Education Assistance

Paid Volunteer Time

Company

TDS Telecommunications LLC

Glassdoor3.5

TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to a mix of small to mid-sized urban, suburban and rural communities throughout the U.S.

Founded in 1969

Madison, WI, US

1001-5000 employees