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First Watch Restaurants · 1 hour ago

Director of Operations

Boston, MA

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

First Watch Restaurants is the leading Daytime Dining concept serving made-to-order breakfast, brunch, and lunch. The Director of Operations is responsible for developing General Managers and restaurant management teams to enhance sales and profitability while ensuring employee and guest satisfaction.

E-CommerceFood and BeverageWine And Spirits

Responsibilities

Leads operational activities for a group of First Watch Restaurants by performing the following in accordance with Company guidelines regarding management development, sales, and profitability, planning and customer and employee relations

Trains, coaches and develops General Managers and Operations Managers, through timely performance and observation feedback and evaluations

Follows up on training of MIT's/CAFE’s and hourly employees. Works closely with the Training General Manager to monitor progress

Ensures development of Operations Managers within compliance of the FW management development programs

Through effective manpower planning executes the continuous development of the management team and ensures timely and cost effective recruitment of restaurant level management and their training within First Watch

Ensures the maintenance of a safe and harassment free workplace in all restaurants

Takes quick and responsible action in solving problems and able to uses reason when dealing with individual or staff performance based issues to include personality conflicts

Develops for prior approval and then meets or exceeds the area’s budget, including capital investments, General and Administrative expenses

Promotes First Watch outside the restaurant

Qualification

Multi-unit operationsTeam buildingLeadership experienceFood & beverage knowledgeBusiness managementServiceRelationship buildingProblem solvingWork under pressure