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Wayne Bank · 6 hours ago

Branch Specialist

East Stroudsburg, PA, US

Full-time

Onsite

Mid Level

3+ years exp

Wayne Bank is seeking a Branch Specialist to represent the bank to customers in a courteous and professional manner. The role involves supervising teller personnel, ensuring accurate customer service, and coordinating teller operations to meet sales goals.

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Responsibilities

Represents the bank to the customers in a courteous and professional manner

Provides prompt, efficient, and accurate services to customers

Responsible for the direct supervision of teller personnel engaged in the processing of customer transactions

Ensures that tellers have a thorough knowledge of bank products to better service the customer

Establishes sales goals, supports staff in cross selling and assist tellers in the development of sales contracts

Coordinates the activities of the teller operations area by assigning work, answering questions, helping with complex transactions and sensitive customer relations problems, explaining policies and procedures to customers

Responsible for the scheduling of tellers and ensures that each teller balances at the close of each business day and all monies are secured in line with established security procedures