MSX International · 2 hours ago
Subaru Express Service Consultant
Montgomery, AL
Full-time
Hybrid
Senior Level
7+ years expMSX International is a leading global provider of technology-enabled business process outsourcing services to automotive manufacturers. The Express Service Consultant will be responsible for the professional delivery and installation of MSX Express Service solutions, maintaining direct relationships with assigned dealers, and assisting with dealer meetings.
Management Consulting
Responsibilities
Installation of the Basic and/or Advanced Express Service program as outlined in the MSX Express Service program documentation
Dealer Basic and/or Advanced Consultations as outlined in the MSX Express Service program documentation
Dealer Basic and/or Advanced Sustainment visits as outlined in the MSX Express Service program documentation
Dealership staff training as outlined in the MSX Express Service program documentation
Dealership phone follow-up support
Timely and comprehensive completion of dealer action plans
Implement best practice processes within the Express Service operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc…)
Adequate OEM National and Regional personnel contact
Monthly field detail reports submission
Weekly time cards and expense reports submission
Need to be available and have the desire to travel 80% of the time
Qualification
Required
Requires proficiency with Microsoft Word, PowerPoint, Internet Explorer and Excel
Ability to leverage relationships to identify and sell the business case for change
Analyzing data from dealer financials and operational assessments to establish improvement action plans
Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
Demonstrated proficiency with PC applications in a Windows environment
Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales
Ability to influence the sales personnel and technicians in the training processes and monitoring the results
Highly motivated
Self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision
Excellent verbal and written communication skills
Minimum 7 - 10 years of Aftermarket Experience (Jiffy Lube, Valvoline, “Fast Oil Change”) and preferably Retail Tire Store Management experience (Store Manager, Service Manager, Service Writer)
Need to be available and have the desire to travel 80% of the time
Preferred
OEM dealer contact experience is a plus
Bachelor's degree is preferred
Company
MSX International
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement.
5001-10000 employees
H1B Sponsorship
MSX International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (1)
2022 (4)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
Jodi Weed
Global Human Resource Business Partner
Shirley Aldana
Executive Assistant to the President & CEO
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