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Bender Companies · 1 hour ago

Vice President of Property Operations

Chicago, IL

Full-time

Hybrid

Director/Executive

10+ years exp

Bender Companies is an owner-operator specializing in the acquisition and management of value-add multifamily properties. They are seeking a Vice President of Property Operations to oversee property operations and management, ensuring the execution of company objectives and business strategy while managing a team of Regional Managers and Area Maintenance Managers.

Asset ManagementReal EstateReal Estate Investment

Responsibilities

Directly oversee a team of Regional Managers and Area Maintenance Managers

Consistently monitor individual property KPI's and take corrective action when needed to improve financial performance

Through Regional Managers and HR, pro-actively plan for future vacancies and ensure that plans are in place to create a pipeline of talent whether by recruiting or development

Accountable for working with their Regional Managers to craft strategies and operational plans to ensure each property meets their financial and operational goals

Provide direction and coaching to Regional Managers and other direct support roles to ensure that each property’s goals are being achieved

Travel to properties as needed to develop correction plans, evaluate staff, and conduct site inspections

Proactively address property related issues such as life/safety repairs

Provides direct and timely coaching to Regional Manager’s for long term career development

Foster a culture of employee engagement and ensure that team members have the resources needed to be successful

Work closely with acquisitions team to coordinate due diligence inspections and audits

Assist with new property onboarding including bidding out and signing service contracts, transferring contracts to Bender’s name post-closing, ensuring Staffing, Marketing, Advertising, and IT are all ready for ownership transition

Ensure business plans are being implemented through the Regional Manager’s with the assistance of Asset Management

Review monthly variance notes from site teams and Regional Manager’s

Review financial dashboards and scorecards weekly and provide solutions to correct poor performance or negative trends. Work with Regional Managers, Principal, and Asset Management to develop course corrective actions as required

Monitor property budgets and more specifically, occupancy, collections, renewals, work orders, rents, NOI, and capex spending to ensure properties are hitting their financial targets. If not, root cause the issue and come up with a solution

Review and sign off on annual property budgets prepared by on-site teams and Regional Managers

Partner with the CapEx department to create long-term capital investment plans

Maintain real-time awareness of portfolio leasing progress to ensure property goals are met

Actively work with Marketing and the collective leasing team to develop appropriate corrective actions, strategies, and action plans when necessary

Accountable for revenue proforma and can accurately report on achievement of revenue targets including overall market rates, gain to lease, loss to lease, concessions, leasing velocity

Accountable for Bender’s customer experience philosophy including but not limited to: brand integrity, reputation management, resident events, work order management, hiring and developing staff with a customer experience mindset

Review resident survey’s and take corrective action when required to repair relationships with residents

Accountable for handling any tenant or visitor litigation with outside counsel and insurance company

Qualification

Property ManagementFinancial ExpertiseLeadership SkillsMicrosoft OfficeProperty Management SystemsCommunication SkillsOrganizational SkillsProblem-Solving SkillsDetail OrientedTime Management