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L&L Kiln Mfg., Inc. · 2 hours ago

Director of Operations

Swedesboro, NJ

Full-time

Onsite

Lead/Staff, Director/Executive

3+ years exp

L&L Kiln Mfg., Inc. is a 3rd-generation family-owned manufacturer of kilns for potters. The Director of Operations will oversee supply chain and vendor partnerships, enhance customer experience, and ensure smooth day-to-day operations while working closely with the President on strategic initiatives.

Industrial EngineeringManufacturing

No H1B

Hiring Manager

Dimitri Lewicki

Responsibilities

Own and continuously improve the flow of materials into the business

Develop strong working relationships with key vendors

Guide inventory decisions using production and sales data

Identify opportunities to strengthen supply resilience

Lead the technical support function

Identify patterns of product/quality issues

Step in on complex customer situations

Improve brand sentiment with customers and distributors through superb support

Collaborate with our videographer on training and repair videos for customers

Improve distributor training and understanding of our products – virtual, on-site, or at L&L (some travel required)

Interact directly with customers and distributors as needed

Ensure smooth day-to-day operations

Approach challenges with an entrepreneurial mindset that advances overall company success and competitiveness

Perform root-cause analysis of business system failures and deeper product quality concerns

Strengthen internal systems and processes

Apply and develop HR policies with nuance and clarity

Develop a highly effective team through employee development and hiring

Foster a culture of collaboration and continuous improvement

Qualification

Operations managementTechnical support leadershipSupply chain managementERP experienceMechanical/electrical aptitudeCustomer-facing experienceTeam developmentCommunicationProblem-solving