Four Seasons Hotels and Resorts · 3 hours ago
Reservations Agent
Washington, DC
Full-time
Onsite
New Grad, Entry Level
$28.78/hr - $28.78/hrFour Seasons Hotels and Resorts is a luxury hotel brand known for exceptional guest experiences. They are seeking a Reservations Agent to manage phone calls, coordinate reservation details, and provide personalized guest service to ensure maximum satisfaction.
HospitalityHotelLeisureRental PropertyTravel
No H1B
Responsibilities
Answering and directing phone calls, pages, radio requests, and faxes courteously and professionally
Assisting with selling the hotel and coordinating reservation details
Serving as a key point of contact for guests by providing information, accurately assessing needs, and responding to a wide variety of requests
Adding personal recommendations and thoughtful touches to ensure each interaction is seamless and tailored to achieve maximum guest satisfaction
Maintaining compliance with Four Seasons’ policies and standards
Qualification
Required
Comfortable safeguarding confidential information
Ability to remain calm during challenging situations
Ability to work well and maintain organization in a fast paced environment
Strong problem solving skills, ability to handle difficult situations and guests
Strong guest service experience
Strong computer skills
Reading, writing and oral proficiency in the English language
Strong communication and interpersonal skills that is friendly and helpful in disposition
Proficient in English (speaking, reading, writing)
Excellent interpersonal, verbal, and written communication skills
Proficient with Microsoft Office Suite or related software
Must be flexible with their schedule – Able to work weekdays, weekends, holidays, overtime, and evening/overnights if needed
Preferred experience in a luxury hotel in Front Office, Concierge or Reservations
Benefits
Medical & Vision Insurance – 95% Covered! Dental Insurance – 100% Covered & Pet Insurance!
Complimentary Life insurance
Short Term Disability Insurance
Paid Holidays, Sick, and Vacation Time
401K Retirement Plan
Exciting Training and Development Opportunities
Continual Personal Education Reimbursement Programs
Complimentary Employee Meals
COMPLIMENTARY room nights at Four Seasons Hotels around the world
And much more!
Company
Four Seasons Hotels and Resorts
Four Seasons is an operator of a chain of hotels, resorts, and residence clubs.
Founded in 1961
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$579MKey Investors
CanAm EnterprisesJPMorgan Chase & Co.
2025-09-24Undisclosed· $162M
2025-09-24Debt Financing· $417M
2007-02-12Private Equity
Leadership Team
Alejandro Reynal
President and CEO
Sudhakar Veluru
CIO / CTO
Recent News
Canada NewsWire
2025-12-10
2025-12-10
Company data provided by crunchbase