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Volunteers of America Colorado · 2 hours ago

Meals on Wheels Senior Data Specialist

Commerce City, CO

Full-time

Hybrid

Mid, Senior Level

$23/hr - $24/hr

2+ years exp

Volunteers of America Colorado is a nonprofit organization dedicated to helping those in need transform their lives. The Senior Data Specialist supports data and reporting functions for the Meals on Wheels Program, ensuring accurate tracking and compiling of consumer information and service records, while collaborating with the Program Manager on evaluations and compliance reports.

Assisted LivingCommunitiesNon ProfitNutrition

No H1B

Responsibilities

Compiles and maintains records detailing the current status of all consumers served by the Meals on Wheels Program and archives these records according to program rules and regulations

Creates reports for accounting, and all departments that use the Serv Tracker database, in addition to any other data or reporting as directed by the Program /Project Manager or Director(s) (see below)

Prepares monthly reporting and distributes by the 15th of each month

Prepares monthly unit report and distributes by the 10th, 15th of each month

Prepares monthly meal service status reports

Additional reporting as assigned

Tracks and provides ANS Senior Director with the client and service data needed to prepare applications for program funding and required status reports for all program funding sources as needed

Weekly report to the accounting department for MOW route sheets and distribute to accounting no later than EOD each Tuesday (as a backup)

Serves as the program liaison with the Accounting Department and as the coordinator for the monthly contribution reminders and unit mailings. Coordinates with the Accounting Department in the creation of customized Serv Tracker Reports

Provides information and clarifies services available for qualifying participants, which includes making appropriate recommendations for service availability

Maintain updated accuracy of ServTracker manuals, update any changes that are communicated by the Database and Systems Manager

Serves as the daily liaison for Meals on Wheels outer counties by coordinating meal units and route sheets, and supporting Program Managers in maintaining accurate, timely communication on units served and ensuring client updates are entered correctly in the ServTracker system

Serv as backup in the preparation of the daily route sheets for Meals on Wheels as requested/as needed by the Program Manager or Associate Division Director

Serve as the primary administrator and subject matter expert for Meals on Wheels data systems (e.g., client databases, route management systems, funder reporting platforms)

Ensure accuracy, completeness, and consistency of client, meal, route, volunteer, and billing data

Develop and maintain data quality standards, validation checks, and audit processes

Troubleshoot data issues, resolve discrepancies, and implement corrective actions

Track key performance indicators (KPIs) related to meals served, service levels, waitlists, routes, and client outcomes

Analyze trends related to service volume, route efficiency, client demographics, and program growth

Support forecasting, capacity planning, and continuous improvement initiatives

Support reporting, data input, and other administrative tasks as required by the Program Manager

Performs all other duties as assigned

Qualification

Data managementReporting toolsDatabase proficiencyAnalytical skillsQuality assuranceService program knowledgeCommunication skillsOrganizational skillsProblem-solvingAttention to detail

Required

Associate degree in business/ administration, public administration, business, information systems, or related field, or equivalent professional experience

Minimum of 2–5 years of experience in data management, reporting, or program analysis, preferably in a nonprofit, healthcare, or social services setting

Strong experience working with databases, spreadsheets, and reporting tools

Ability to manage competing priorities and deadlines

Demonstrated ability to manage complex data sets with a high level of accuracy and confidentiality

Detail-oriented mindset with a focus on data accuracy and quality assurance

Own transportation, valid Colorado driver's license, and proof of insurance