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NRI 3PL · 2 hours ago

Client Services Coordinator

Easton, PA

Full-time

Onsite

Entry Level

$20/hr - $21.50/hr

1+ years exp

NRI 3PL is a logistics company seeking a Client Services Coordinator to act as the primary liaison for customers. The role involves processing orders, managing client relationships, and ensuring client expectations are met while working within a dynamic team environment.

ApparelE-CommerceLogisticsSupply Chain ManagementTransportation

Responsibilities

Acts as the liaison between the clients and NRI operations by communicating and monitoring client priorities

Manages client relationships by effectively handling all client interactions, including higher level troubleshooting issues and collaborating with other departments

Coordinates flow of inventory with Inventory Team and VAS (Value Added Services)

Ensures client SLA’s are communicated to the operations team

Following NRI safety rules, safety procedures, security protocol and standard operating procedures (SOP)

Keeps work and storage areas in a safe, clean, and tidy condition at all times

Performs other duties as requested

Qualification

Customer service experienceWarehouse management systemMicrosoft OfficeAttention to detailTime managementAdaptability

Required

Must have 12+ months' customer service experience in a logistics or corporate/call center environment, 3PL a plus

An understanding of Microsoft Office applications, specifically Outlook

Must be 18 years or older to apply

Must have physical ability to carry out essential job functions, including but not limited to, sitting for long periods of time, occasionally walking and standing, climbing ladders/stairs, ok with heights in elevated areas and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc. when stepping into the warehouse