ID&C USA · 9 hours ago
Customer Experience Representative
Bradenton, FL
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrID&C USA is looking for a Customer Experience Representative who will be responsible for order transactions from receipt to delivery. The role involves engaging with customers and internal partners daily via phone calls and emails, as well as managing order transactions for low-medium volume accounts.
EventsHospitalityHotelManufacturingRFIDSecurity
Hiring Manager
Coleen Alberico
Responsibilities
Communication: with new, existing, and potential customers on a regular basis, directing them to the correct person or solution to enhance customer satisfaction via email, phone and chat
Professional front-line contact with ID&C customers/clients
Customer Service: ability to manage customer complaints and/or inquiries with professionalism and direct to appropriate team member if need be
Order Entry: Data entry for orders ready to be put onto the system as well as new orders from existing clients
Product Knowledge: high level of product knowledge after training
Interaction: work closely with Sales, Marketing, Logistics, and Operations team to ensure smooth customer experiences with orders
Qualification
Required
Customer service experience; via phone & email with strong written and verbal communication skills
Self-motivated to work under his/her own initiative
Must be in local area and able to commute to office daily
Attention to detail and passion for providing excellence
Ability to think outside the box for proactive solutions, organize, prioritize and handle multiple tasks
Preferred
Detail oriented
Proactive
Self-sufficient
Coachable
Team player
Passion to grow their career
Enjoys live event space with desire to work in the industry
Benefits
Comprehensive benefit package eligible members, including generous 401K company match, health, dental vision, paid life insurance and more.
Generous Paid Time Off policy
Company
ID&C USA
ID&C provides custom credential solutions across all entertainment, hospitality and event industries.
Founded in 1995
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase