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Mather · 2 hours ago

Concierge

Splendido (Tucson, AZ)

Full-time

Onsite

New Grad, Entry Level

Mather is a non-profit organization dedicated to creating programs and residences for older adults. They are seeking a Concierge to coordinate services, provide exceptional customer service, and enhance the experiences of residents and visitors at Splendido, a Life Plan Community for those age 55 and better.

CommunitiesElder CareHealth CareHospitalMedicalNon ProfitWellness

Responsibilities

Coordinates concierge schedule and daily

Maintains systems for secure storage and distribution of keys and key cards used by concierge and other experience centers

Provides administrative support for the update, storage and distribution of directories, Concierge handbook, safety and emergency procedures, parking assignments, training materials and participation, and other documents necessary to provide exceptional and efficient concierge services

Listens to resident concerns and requests; guides to existing solutions, communicates issues to appropriate experience centers; follow up to ensure positive and meaningful experiences for residents

Maintains system to receive, record, store and distribute

Provides transportation reservation

Maintains daily check log, service log and other pertinent

Completes incident reports for emergencies; and feeds forward non-emergency information to to assure efficient communication between concierge, supervisors and other experience centers

Ensures proper programming, resetting and functioning of emergency pendants; responds to pendant alarms; and monitors building entrances for safety/security

Coordinates guest suite process to ensure exceptional experiences for guests including reservations, check-in and check-out, key cards and housekeeping; maintains calendars; sends reminders to experience centers and creates billing summaries for accounting

Identifies areas for improvement, proposes possible solutions, and participates in data collection and process changes as part of the Quality Assurance Process Improvement process

Qualification

Concierge servicesInterpersonal skillsMS OfficeOlder adultsService orientationMulti-taskingCreative programmingMusicArtTherapeutic

Required

College or equivalent

Experience working with older

Willingness to be part of a self-directed

Service orientation with excellent interpersonal skills; ability to multi-

MS Office

Preferred

College

Concierge services

Music, art or therapeutic

Benefits

A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility.

A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)

Convenient, subsidized parking (or public transportation for certain locations)

Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc.

Medical, dental, and vision plans

Paid Parental Leave

Adoption Assistance Reimbursement

Tuition reimbursement for continuing education

Extended illness benefits

Employee wellness programs

Short- and long-term disability insurance

Life insurance is available to benefit eligible team members.