AAA Northwest Ohio ยท 2 hours ago
Senior Data Analyst
Cincinnati, OH
Full-time
Hybrid
Mid, Senior Level
$69K/yr - $100K/yr
4+ years expAAA Club Alliance is seeking a Senior Data Analyst to support their Insurance Sales, Service, and Operations teams. This role involves utilizing data analytics to provide key stakeholders with insights for strategic business decisions and developing solutions to enhance agency growth.
Consumer Services
Responsibilities
Establish data analytics processes, roles, quality criteria, and performance metrics to support Agency leadership in achieving performance objectives
Identify, develop, and implement scalable data strategy, self-service tools, and workflow automation
Analyze and report data associated with sales, service and operational effectiveness, member retention, and project/product performance
Identify and evaluate the business value of new and existing data sources and uncover significant trends that will affect the organization in optimizing business decisions
Ensure the quality and accuracy of data results and analytic methods through the establishment of testing and validation procedures and best practices
Participate in the evaluation of new technology, and vendor selection processes
Prioritize, scope, and recommend enterprise integrations and key performance indicators (KPIs) for projects across multiple business lines
Participate in project plans, timelines, and deliverables, and manage Agency resources
Advocate for data analytics practices and technology to senior stakeholders
Select and implement (or oversee implementation) all data analytics tools and frameworks
Execute quality controls and testing for ensuring project deliverables meet user expectations
Working with Enterprise counterparts to assure the Agency complies with the data governance framework
Qualification
Required
Bachelor's degree (BS/BA) or equivalent in Insurance, Business Administration, or related field, with at least 4 years experience in an analytics or technical project management environment, or the equivalent combination of education and work experience
Proficient in analytics tools such as SQL, Excel, R, Tableau or PowerBI, Python, Adobe, or Google Analytics
Proficiency with call center data analytics and analysis (speech, text, cross-channel, predictive, and performance)
Conduct in-depth analyses of data to identify trends, patterns, and relationships, and summarize findings clearly and concisely for both technical and non-technical audiences
Exceptional analytical, communication, critical thinking, and problem-solving capabilities
Work with project teams to understand the business objectives of each project and ensure that data analytics is used to its fullest potential to achieve these goals
Develop detailed reports and presentations to communicate results of data analysis to key stakeholders, providing recommendations for further action based on findings
Benefits
8 Paid Company Holidays
Nearly 4 weeks of Paid Time Off
401(k) plan with company match up to 7%
Medical, Dental, Vision & Prescription Coverage
Tuition reimbursement
Complimentary AAA Membership
FREE Life Insurance
Up to 2 weeks Paid parental leave
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year
Company
AAA Northwest Ohio
Whether you sit behind a desk or behind the wheel, AAA Northwest Ohio has been serving Lucas, Wood, Ottawa, Defiance, Paulding, Williams, Fulton, and Henry County professionals with membership, roadside assistance, travel services, and insurance for over 100 years.
51-200 employees
Funding
Current Stage
Growth StageRecent News
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