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Biltmore · 9 hours ago

Winery Experience Manager

Asheville, NC

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Biltmore is a renowned estate known for its commitment to gracious hospitality and world-class service. The Winery Experience Manager is responsible for planning, implementing, and leading operations and programs to enhance guest experience while achieving departmental and company revenue goals.

HospitalityHotel

Responsibilities

Responsible for working with the Director, Estate Retail Products to plan and execute on department/company goals related to Winery Tour, Tasting Room, Wine Shop, Wine Bar, and Winery Gift Shop

Oversees Winery Tour, Retail and Tasting Room operations including guest experience, product presentation, and programming development

Performance management, coaching, and development for leadership and staff

Recommends and executes on capital projects/investments

Identifies growth and other business opportunities in the Winery revenue stream, develops action plans; coordinates Marketing/promotional efforts as needed

Liaises with other departments in support of departmental and/or company goals, projects, and/or initiatives

Leads annual strategic planning and budgeting process for the department

Advocate and promote teamwork between Retail Wine Operations, Merchandising, Marketing, and other organizational partners and stakeholders

Working with the Director, Estate Retail Operations to develop long-range growth plans

Working with Retail Operations management staff, plan and implement ongoing sales promotions

Travels to off-site events, locations as needed

Serves on internal work teams, committees, and groups; attends external functions and events on behalf of Biltmore as required

General support for department, leadership and company

Qualification

Management experienceAnalytical skillsLeadership skillsMarketing skillsProject managementPublic speakingCustomer serviceProactive attitudeEthical standardsBiltmore brand knowledgeBasic PowerPoint knowledgeExcel proficiencyWord proficiencyInterpersonal skillsCommunication skillsProblem-solving skillsOrganizational skillsTime managementAttention to detailTeamworkAdaptability

Required

High school diploma

At least ten (10) years of related experience in management and/or operations

Demonstrated commitment to delivery of world class internal/external guest service

Proven leadership skills and track record of building/motivating/developing teams

Experience managing a operational team of managers/teams

Strong analytical and marketing skills; ability to anticipate trends, identify opportunities; solid knowledge of operational best practices

Outstanding interpersonal and communication skills; effective at all levels in the organization; public speaking skills a plus; builds positive working relationships

Advanced proficiency in Excel, Word; basic knowledge of PowerPoint; can quickly learn Biltmore brand identity, product lines, systems, and protocols

Excellent planning, organizational, project and time management skills; prioritizes work and adapts; keen attention to details with focus on quality and service

Proactive, exercises good judgment; creatively problem solves; anticipates

Professional, reflects Biltmore core values at all times; high ethical standards

Must be able to travel; valid driver's license required

Primarily working in an active office setting, though will also be traveling to Biltmore's Retail shops and other estate locations

Must be able to lift up to 35 pounds occasionally

Ability to walk/stand; occasionally climb stairs/ladders