VitalConnect · 1 week ago
Clinical Customer Support Representative
United States
Full-time
Remote
Entry Level
$18/hr - $20/hr
1+ years expVitalConnect is a company focused on cardiac monitoring solutions, and they are seeking a Clinical Customer Support Representative to manage inbound and outbound calls for troubleshooting devices. The role involves working closely with the Cardiac Monitoring Center Technician team to ensure quality service and support for patients.
BiotechnologyHealth CareMedical DeviceWearables
Responsibilities
Answer incoming calls promptly and direct them to appropriate team members
Place outbound calls to provide Tier 1 troubleshooting support for patients
Exhibit a high sense of urgency
Properly document all interactions with patients or customers
Handle emails/voice messages as assigned
Must communicate in a professional and diplomatic manner with good voice quality, dictation, and articulation
Identify, document and escalate any and all escalations per standard operating procedures
Track, maintain and execute on follow ups pertaining to patients who have received a kit for cardiac monitoring
Coordinate activities cross functionally with urgency and proper execution
Follow the chain of command pertaining to escalations or concerns
Meet quality and performance standards
Follow all company and departmental policies and procedures
Must be able to accept constructive feedback that builds in the quality of the position
Perform other duties and responsibilities as assigned
Qualification
Required
High School Diploma or General Education Development (GED)
Demonstrate a team centered and patient first initiatives with a positive attitude
Knowledge of medical terminology specific to cardiology
Ability to thrive in a fast-paced call center environment
The ability to communicate effectively both verbally and in writing
The ability to read and follow detailed instructions, maintain accurate records, and complete and produce quality reports
The ability to follow procedures and learn support technology
The ability to plan, organize, multi-task and adapt to priority changes
The ability to use standard computers and basic office software
Knowledge and usage of business English, spelling, grammar, and punctuation
Be willing to work overtime or extra hours as needed
Preferred
Associates preferred
1 year of related experience preferred
Medical experience preferred
Benefits
Medical
Dental
401K retirement plan
Company
VitalConnect
VitalConnect offers wearable biosensor technology for wireless patient monitoring in both hospital and remote patient populations.
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$278.94MKey Investors
Ally Bridge GroupTrinity CapitalRevelation Partners
2025-02-19Series Unknown· $100M
2025-02-19Debt Financing
2023-07-18Series F· $30M
Leadership Team
Peter Van Haur
Chief Executive Officer
Wenkang Qi
Chief Operating Officer
Recent News
Crunchbase News
2025-10-20
DelveInsight Business Research LLP
2025-10-15
DelveInsight Business Research LLP
2025-09-25
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