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The Hillman Group · 2 hours ago

Senior Creative Operations Specialist

Cincinnati, OH

Full-time

Onsite

Mid, Senior Level

4+ years exp

The Hillman Group is seeking a Senior Creative Operations Specialist to enhance the efficiency of their in-house marketing and creative team. This role focuses on managing workflows, optimizing processes, and ensuring effective project delivery while collaborating across various teams.

Consumer GoodsRetail

H1B Sponsor Likely

Responsibilities

Audit, map, and optimize existing workflows, identifying bottlenecks and inefficiencies

Build and document scalable processes for intake, scoping, routing, approvals, revisions, and delivery

Establish and enforce a centralized request system with clear forms, briefs, and templates

Triage, prioritize, and route requests based on business priorities and team capacity

Balance standardization with flexibility to support efficiency without hindering creativity

Manage the end-to-end creative project lifecycle digital, print, packaging, photography, video, social, and integrated campaigns

Partner with creative and marketing leadership to refine briefs, clarify requirements, and translate strategic objectives into actionable production plans

Track timelines, dependencies, and milestones, proactively removing roadblocks

Lead project kickoff meetings, brief reviews, and ongoing status updates (including cross-functional updates to ensure clarity and alignment

Monitor team bandwidth and balance to ensure equitable, sustainable distribution of work

Plan resources based on marketing calendars, product launches, and seasonal priorities

Identify gaps and work with the design team to coordinate freelance, contractor, or vendor support as needed

Provide leadership with visibility into workload, constraints, and resourcing recommendations

Own the review and approval workflow, ensuring routing and actionable stakeholder feedback

Manage version control, asset organization, and tracking of proofs and final files throughout the creative lifecycle

Serve as the final quality checkpoint, ensuring accuracy, consistency, compliance with guidelines, and readiness for distribution

Serve as system administrator for project management platforms, proofing tools, and workflow systems

Drive adoption of tools through training, documentation, and ongoing support

Identify automation, integration, and technology improvements to increase team efficiency and scalability

Track operational KPIs, such as project volume, turnaround time, revision cycles, utilization, and stakeholder satisfaction

Use data to inform resource planning, process improvements, and workload management

Conduct retrospectives and process reviews to optimize workflows and operational health

Develop dashboards and reports to communicate team capacity, constraints, and operational priorities to leadership

Serve as the operational liaison between the creative team and marketing, product, sales, ecommerce, and other partners

Ensure stakeholders understand timelines, requirements, and approval responsibilities

Maintain open communication across teams to ensure transparency, streamline handoffs, and avoid misalignment or rework

Qualification

Creative Workflow ManagementResource PlanningSystems AdministrationProject ManagementDigital Creative WorkflowsProject Management ToolsProcess OptimizationStakeholder ManagementTech-forward MindsetCommunication SkillsOrganizational SkillsAttention to DetailAdaptability

Required

Bachelor's degree in marketing, project management, communications, business operations, or equivalent experience

4+ years in creative operations, design operations, project management, or in-house/agency creative production

Strong understanding of digital, print, packaging, photography, video, and integrated creative workflows

Proficiency with project management and proofing tools (Monday.com, Asana, Workfront, PowerBI, DAM platforms, etc.)

Expert organizational and project management skills with the ability to manage competing priorities and multiple concurrent deadlines

Excellent communication skills for collaborating with creatives, cross-functional partners, and all levels of leadership

Ability to translate business needs into operational workflows and actionable creative plans

High attention to detail with a strong sense of brand integrity and creative quality

Ability to evaluate and optimize processes, uncover inefficiencies, and implement scalable solutions

Skilled at managing feedback loops, approval cycles, and stakeholder expectations

Comfortable working in fast-paced environments with shifting priorities

Tech-forward mindset with the ability to learn and champion new systems and tools

Company

The Hillman Group

Glassdoor3.6

Hillman Solutions Corp.

Founded in 1964

Cincinnati, Ohio, USA

1001-5000 employees

http://www.hillmangroup.com

H1B Sponsorship

The Hillman Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2021 (1)