HTC Global Services · 9 hours ago
Telecom / Network Architect
Brooklyn, NY
Full-time
Onsite
Senior Level, Lead/Staff
12+ years expHTC Global Services is seeking a Telecom / Network Architect to lead and manage enterprise telecom and UC platforms. The role involves overseeing performance, service quality, and compliance while managing a team of telecom engineers and driving strategic initiatives for telecom infrastructure.
Information TechnologyInsuranceSoftware
Responsibilities
Own overall uptime, performance, and service quality for enterprise telecom and UC platforms
Govern escalations, RCA quality, and problem management for all voice/telecom-related incidents
Lead high-severity incidents, coordinate war rooms, and ensure timely business communication
Provide leadership and direction for SIP trunks, SBC platforms, PRI/ISDN lines, MPLS/SD-WAN circuits, and VoIP infrastructure
Oversee enterprise dial plans, number management, DID allocations, porting, and capacity planning
Approve architecture enhancements, routing strategies, and technology upgrades
Serve as primary commercial and technical escalation point for telco carriers, ISPs, and UC platform vendors
Drive SLA governance, dispute resolution, chronic issue elimination, and RCA compliance
Manage renewals, contract optimizations, and cost control initiatives for telecom services
Review enterprise-level utilization trends for SIP channels, PRI circuits, WAN bandwidth, QoS, and UC workloads
Forecast capacity needs and lead strategies to optimize spend, enhance performance, and reduce failures
Define KPIs and dashboard reporting for traffic trends, voice quality, and service health
Oversee all telecom-related changes including migrations, SIP onboarding, circuit transitions, UC integrations, and dial plan updates
Approve RFCs, risk/impact assessments, rollback strategies, and change documentation
Lead medium-to-large telecom transformation projects and ensure on-time delivery
Ensure compliance with TRAI, FCC, E911, and organization-wide telecom policies
Govern SBC security posture, SIP fraud prevention, toll-bypass protection, and call routing governance
Support internal/external audits and maintain up-to-date compliance records
Oversee creation and periodic review of telecom topology diagrams, circuit inventory, routing designs, and SOPs
Govern telecom asset lifecycle, renewal planning, and end-of-life technology transitions
Maintain accurate budgeting and financial tracking for telecom services
Lead a team of L1/L2/L3 telecom engineers; manage staffing, workloads, performance reviews, and skill development
Develop training plans, mentor team members, and build advanced telecom competency within the team
Foster a culture of accountability, continuous improvement, and operational excellence
Qualification
Required
Telecom Service Delivery Governance
Own overall uptime, performance, and service quality for enterprise telecom and UC platforms
Govern escalations, RCA quality, and problem management for all voice/telecom-related incidents
Lead high-severity incidents, coordinate war rooms, and ensure timely business communication
Strategic Telecom Infrastructure Management
Provide leadership and direction for SIP trunks, SBC platforms, PRI/ISDN lines, MPLS/SD-WAN circuits, and VoIP infrastructure
Oversee enterprise dial plans, number management, DID allocations, porting, and capacity planning
Approve architecture enhancements, routing strategies, and technology upgrades
Vendor, Carrier & Contract Management
Serve as primary commercial and technical escalation point for telco carriers, ISPs, and UC platform vendors
Drive SLA governance, dispute resolution, chronic issue elimination, and RCA compliance
Manage renewals, contract optimizations, and cost control initiatives for telecom services
Capacity Planning & Optimization Leadership
Review enterprise-level utilization trends for SIP channels, PRI circuits, WAN bandwidth, QoS, and UC workloads
Forecast capacity needs and lead strategies to optimize spend, enhance performance, and reduce failures
Define KPIs and dashboard reporting for traffic trends, voice quality, and service health
Change, Release & Project Management
Oversee all telecom-related changes including migrations, SIP onboarding, circuit transitions, UC integrations, and dial plan updates
Approve RFCs, risk/impact assessments, rollback strategies, and change documentation
Lead medium-to-large telecom transformation projects and ensure on-time delivery
Audit, Compliance & Security Oversight
Ensure compliance with TRAI, FCC, E911, and organization-wide telecom policies
Govern SBC security posture, SIP fraud prevention, toll-bypass protection, and call routing governance
Support internal/external audits and maintain up-to-date compliance records
Documentation, Asset & Lifecycle Management
Oversee creation and periodic review of telecom topology diagrams, circuit inventory, routing designs, and SOPs
Govern telecom asset lifecycle, renewal planning, and end-of-life technology transitions
Maintain accurate budgeting and financial tracking for telecom services
People Management & Leadership
Lead a team of L1/L2/L3 telecom engineers; manage staffing, workloads, performance reviews, and skill development
Develop training plans, mentor team members, and build advanced telecom competency within the team
Foster a culture of accountability, continuous improvement, and operational excellence
Strong leadership-level knowledge of SIP, RTP, PRI/ISDN, PSTN, DID, SS7, and enterprise voice technologies
Experience managing: SBC platforms (AudioCodes, Ribbon, Cisco, Avaya), Voice gateways and UC platforms (CUCM, Avaya, MS Teams Direct Routing), WAN technologies (MPLS, SD-WAN, DIA, QoS, VPN)
Ability to guide teams on SIP trace analysis, CDR interpretation, voice quality troubleshooting, and routing design
Understanding of telecom cost structures, billing analysis, and spend optimization strategies
Strong grasp of network fundamentals related to VoIP (QoS, DSCP, NAT, VLANs, routing)
12–15+ years of experience in telecom/voice engineering, with 5+ years in senior engineering or team leadership roles
Preferred
Cisco CCNP Collaboration
Ribbon/AudioCodes SBC certifications
Avaya or Microsoft Teams UC certifications
ITIL v4
Telecom regulatory/compliance certifications (optional)
Strong ownership, strategic thinking, and ability to drive long-term improvements
Excellent communication and leadership during high-severity incidents
Strong vendor and stakeholder management skills
Ability to manage cross-functional dependencies and influence without authority
High accountability, detail orientation, and ability to operate under pressure
Benefits
Group Health (Medical, Dental, and Vision)
Paid Time Off
Paid Holidays
401(k) matching
Group Life and Disability insurance
Professional Development opportunities
Wellness programs
A variety of other perks
Company
HTC Global Services
HTC Global Services Inc., is a global provider of Information Technology and Business Process Services and Solutions.
10001+ employees
H1B Sponsorship
HTC Global Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (361)
2024 (367)
2023 (440)
2022 (314)
2021 (227)
2020 (438)
Funding
Current Stage
Late StageTotal Funding
$1.2MKey Investors
Michigan Economic Development Corporation
2024-12-10Grant· $1.2M
Leadership Team
Gunasekaran Nadar
CHIEF FINANCIAL OFFICER
Girish Arora
Vice President, Financial Services and Insurance
Recent News
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