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Mountain Commerce Bank · 1 week ago

Customer Service Representative (Teller starting $18/hr)

Johnson City,TN,US

Full-time

Onsite

Entry Level

$18/hr - $18/hr

1+ years exp

Mountain Commerce Bank is a financial institution seeking a Customer Service Representative to provide excellent service to their banking customers. The role involves handling transactions, assisting with account management, and promoting bank products while ensuring compliance with regulations.

BankingCredit CardsFinanceFinancial ServicesLending

Responsibilities

Be a primary contact for consumer banking, proactively learning about our customers and their needs, and providing a knowledgeable point of contact

Represent the Bank positively, courteously, and with the greatest concern for the customer’s interest

Be friendly. Smile when dealing with customers. Reserve personal concerns for personal time away from the Bank

Assist customers with opening, maintaining, and closing accounts. Recommend services that will meet the customer’s needs and increase MCB’s service base

Assist customers with questions and problems on checking and savings accounts. Locate appropriate information and help resolve concerns

Receive and handle or transfer calls to the Bank

Assist Deposit Operations with account research, resolution, and maintenance. Process return items and forms as necessary

Ensure that transactions, balancing, receiving cash, and other functions are performed with dual control and/or all proper authorization

Cash checks and pay out money after proper identification has been acquired, verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds

Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips

Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents

Enter customers' transactions into computers to record transactions and issue computer-generated receipts. Consult Branch Management for corrections. Place stops or holds on customers accounts as necessary

Prepare and verify cashier's checks; Assist customers with access to lock boxes

Receive mortgage, loan, or other bill payments, verifying payment dates and amounts due

Process transactions such as funds transfers, term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits

Assist customers with access to lock boxes as needed

Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank

Identify transaction mistakes when debits and credits do not balance

Explain, promote, or sell products or services such as money orders, and cashier's checks, using computerized information about customers to tailor recommendations

Cross-sell bank products and services based on customer needs, in accordance with the bank’s program standards

Conduct call-backs to external check printing companies to verify customer information

Direct customers to other Bank staff if necessary to facilitate interactions

Open, set timers, and close the safe deposit vault utilizing dual control

Conduct check verifications requested by third parties

Order currency for the vault for bank use, as directed

Clear the cash items as reported by the Operations department as directed

Coordinate ATM and night deposit balancing and maintenance as directed

Diligently protect confidential information, and assist the Bank in ensuring that all confidential and sensitive information is handled appropriately

Maintain an active awareness and understanding of policies, procedures, designated authorities, regulations, and laws, including but not limited to, the Bank Secrecy Act, Anti-Money Laundering Act, etc. Follow these at all times

Communicate openly with supervisors and other management about policies, procedures, work conduct, and job functions. Ask questions to clarify any uncertainty in issues

Address and report suspected violations of policy, procedure, Bank Secrecy Act, Anti-Money Laundering Act, and other laws and guidelines, as outlined in the Code of Conduct. Reported information will be kept confidential

Participate in training sessions and policy updates as necessary. Assist with coordination of scheduling as appropriate

Ability to work scheduled and other needed hours at the designated location(s)

Assist Management with scheduling and other issues as directed

All Team Members should provide consistently positive, effective, helpful service to all customers, both internal and external

Assist other managers or Team Members as needed

Management or Bank policy may revise, delete, or add responsibility as necessary

Ability to operate office equipment, telephones, and computers

Ability to communicate fluently in English, in person, in writing, and on the computer

Ability to hear, speak, and understand verbal communication

Ability to read, write, count, and perform basic math functions

Ability to move head, shoulders, neck, and arms freely (e.g. operation of office equipment)

Ability to use manual dexterity and fine manipulation for operating a keyboard, using equipment, filing, etc

Ability to lift up to 15 pounds, grasp, reach, and pull

Ability to think, remember, learn new information, and apply cognitive data to job functions

Ability to assess and concentrate on mental and physical job tasks to see them to completion

Qualification

Banking experienceCustomer serviceBanking regulationsOrganizational skillsTelephone communicationInterpersonal skillsVerbal communicationPositive attitude