Window Nation ยท 2 hours ago
Call Center Team Lead
Warrensville Heights, OH
Full-time
Onsite
Entry, Mid Level
$45K/yr - $50K/yr
1+ years expWindow Nation is the 3rd largest specialty remodeling company in the country, and they are searching for a Call Center Team Lead to oversee the day-to-day success of a thriving call center. This role involves managing call flows, ensuring agent performance, and implementing new plans to drive team success.
Building MaterialManufacturingReal Estate
No H1B
U.S. Citizen Only
Responsibilities
Manage the flow of all inbound and outbound calls
Schedule and manage appointment availability in all markets
Create awareness and accountability of all Call Center Agent performance
Make executive decisions on lead eligibility by qualifying lead requirements
Ensure accuracy of the data entered into our system
Oversee escalated calls as needed
Assist with the implementation of new plans, objectives, and motivational tools
Develop and implement best team practices
Assist with your staff's ongoing development by hosting bi-weekly training sessions
Qualification
Required
High School Diploma, GED, or equivalent
1-3 years of supervisory or Team Lead experience
Preferred
Expert proficiency in Microsoft Office
Experience with Salesforce is a plus
Ability to lead by example
Ability to multitask in a fast-paced environment
Self-motivated, analytical and data driven
Ability to work well under pressure and get the job done at all costs
Excellent written and verbal communication skills
Company
Window Nation
Window Nation offers premium vinyl, wood and fiberglass windows, doors and siding.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-01-22Acquired
Leadership Team
F
Fred Cooper
CFO
Recent News
2025-09-17
2025-09-17
Seattle TechFlash
2025-09-16
Company data provided by crunchbase