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Solugenix · 7 hours ago

Sr. IT Analyst

New York, NY

Full-time

Onsite

Mid, Senior Level

$90K/yr - $110K/yr

6+ years exp

Solugenix is a leader in IT services, delivering cutting-edge technology solutions and exceptional talent. The Senior IT Analyst is responsible for providing technology solutions and support to customers, facilitating meeting technology events, and participating in IT projects and initiatives.

ConsultingInformation TechnologyStaffing Agency

H1B Sponsor Likely

Hiring Manager

Mani kumar Surarapu

Responsibilities

Serve as an effective technical resource to customers who contact them directly for timely assistance and high-quality solutions and support, as well as for escalations requiring software and hardware requests

Answer incoming first level support calls/emails as well as provide on-site support to firm end users at the local office

Facilitate and support meeting technology events and tools including video conferences, presentations, client meetings and special events

Collaborate with Firm-wide departments to ensure proper and accurate scheduling and execution of meetings and events

Install and maintain computer software standards in accordance with departmental requirements and procedures

Work across IT teams to achieve timely escalation and closure of software and hardware issues

Maintain asset management system to ensure the accuracy and currency of Firm assets

Create, update, escalate, and close tickets recording the life cycle of a services request

Ownership of full-life cycle troubleshooting support

Train and promote effective training and user acceptance of software

Support mobile device technologies

Facilitate monthly network maintenance, or unplanned network disruptions/critical outages requiring effective coordination and reporting to responsible IT groups (Network Operations, Telecom, etc.)

Foster data security policies and best practices

Work beyond scheduled hours as necessary for planned and unplanned work and support; light travel may be required

Qualification

Microsoft Operating SystemsNetworking technologiesRemote access technologiesDocument Management SystemsData security applicationsMobile technologiesProject managementCustomer service principlesMicrosoft Office SuiteServiceNowMS Teams

Required

Associate's degree (preferred); Bachelor's degree (preferred); or similar work experience

6+ years of experience providing direct support to customers in the areas of business solutions, software, hardware and networking technologies

6+ years of experience in LAN, WAN and network systems support and management, configuring, installing and maintaining client PC operating systems and related devices

Industry experience in Professional services or legal is required

Company

Solugenix

Glassdoor3.6

Solugenix is a leading IT services and staffing firm providing IT service management, support center services and more.

Founded in 1969

Irvine, California, USA

1001-5000 employees

https://www.solugenix.com/

H1B Sponsorship

Solugenix has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (41)

2024 (22)

2023 (23)

2022 (10)

2021 (20)

2020 (16)