HTC Global Services · 2 hours ago
Asset Management and Vendor Management L3 (Onsite)
Brooklyn, NY
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expHTC Global Services is seeking an Asset Management and Vendor Management L3 professional to manage the full lifecycle of IT assets and enhance ServiceNow capabilities. The role involves vendor management, troubleshooting, and leading process improvements aligned with ITIL best practices.
Information TechnologyInsuranceSoftware
Responsibilities
Manage full lifecycle of IT assets: procurement, deployment, tracking & disposal
Administer and enhance ServiceNow HAM/SAM, CMDB alignment, Discovery & integrations
Perform L3 troubleshooting for asset, CMDB, and discovery-related issues
Maintain hardware inventory accuracy, stockrooms, software license compliance & usage analysis
Drive vendor management: procurement coordination, renewals, SLAs, warranty/RMA, and vendor performance reviews
Create asset dashboards, reports, and compliance/audit documentation
Lead process improvements and automation aligned with ITIL best practices
Qualification
Required
10-12+ years in IT Asset Management with L3 support experience
Strong hands-on ServiceNow ITAM/HAM/SAM skills & scripting (Glide/JavaScript)
Experience with vendor & contract management, pricing review, renewals & SLAs
Good understanding of software licensing models and hardware lifecycle processes
Knowledge of ITIL v4; experience supporting audit/compliance requirements
Preferred
ServiceNow CSA / CIS (HAM/SAM)
ITIL v4 Foundation
Benefits
Group Health (Medical, Dental, and Vision)
Paid Time Off
Paid Holidays
401(k) matching
Group Life and Disability insurance
Professional Development opportunities
Wellness programs
A variety of other perks
Company
HTC Global Services
HTC Global Services Inc., is a global provider of Information Technology and Business Process Services and Solutions.
10001+ employees
H1B Sponsorship
HTC Global Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (361)
2024 (367)
2023 (440)
2022 (314)
2021 (227)
2020 (438)
Funding
Current Stage
Late StageTotal Funding
$1.2MKey Investors
Michigan Economic Development Corporation
2024-12-10Grant· $1.2M
Leadership Team
Gunasekaran Nadar
CHIEF FINANCIAL OFFICER
Girish Arora
Vice President, Financial Services and Insurance
Recent News
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