ServiceTitan · 1 hour ago
Manager, Customer Account Executives
United States
Full-time
Remote
Mid, Senior Level
$134K/yr - $144K/yr
5+ years expServiceTitan is a leading company in the SaaS industry, and they are seeking a Pro Sales Manager to lead their Pro Product Sales team. This role involves managing a team of Pro Account Executives, ensuring customer success, and driving the adoption of new products and services.
CRMInformation TechnologyOperating SystemsSaaSSoftware
Responsibilities
Manage the Pro Account Executives on objective and performance achievement
Monitor the full Pro Product sales cycle from prospecting through close
Shape and implement sales strategy and processes
Provide accurate weekly forecasts to sales leadership
Serve as a mentor for your team and be a steward of the ServiceTitan organization
Motivate, incent, and recognize team members to encourage top performance
Recruit, interview, and onboard new team members
Conduct weekly 1:1s with each Pro Account Manager and respective weekly team meetings
Partner with cross-functional teams to ensure customer success
Partner with product marketing on market feedback and influence product roadmap
Foster & build overall relationship with customers, which include: increasing Pro Product adoption, ensuring retention of existing Pro Products, and long-term customer success
Be the go-to-lead on new features adoption in an advocate/consultative approach
Coach the team on technical and business acumen to align business drivers to ServiceTitan’s solutions
Proactively work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
Work cross-functionally with Customer Success, Strategy, Marketing, Product Management, and Sales Leadership
Help evaluate new technologies and programs to drive superior performance
Qualification
Required
Direct account executive and/or account manager quota-carrying experience
2+ years related sales management experience
5+ years experience in a SaaS environment/company
Minimum of a Bachelor's degree
Strong presentation skills and proficiency in Google Slides
Strong analytical skills and proficiency in Google Suite, Google Sheets/Excel and Salesforce
Excellent communication skills and organizational capabilities
Strong written communication skills and experience operating in Slack, Teams, etc
Creativity and ability to run with minimal direction in an ambiguous environment
Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels across multiple functions
High emotional intelligence and EQ
Preferred
Preferred industry experience and/or familiarity
Preferred remote working experience
Benefits
Flextime, recognition, and support for autonomous work
Holistic health and wellness benefits
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
FSA and HSA
401k match
Telehealth options including memberships to One Medical
Support for Titans at all stages of life
Parental leave and support
Up to $20k in fertility services (i.e. IUI and IVF)
Surrogacy, and adoption reimbursement
On demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools
Company
ServiceTitan
ServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing.
1001-5000 employees
H1B Sponsorship
ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (49)
2023 (45)
2022 (73)
2021 (64)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
Thoma BravoIndex VenturesBattery Ventures
2024-12-12IPO
2022-11-10Series H· $365M
2021-06-30Series G· $200M
Leadership Team
Ara Mahdessian
Co-Founder and CEO
Vahe Kuzoyan
President & Co-Founder
Recent News
2025-12-16
MarketScreener
2025-12-12
Company data provided by crunchbase