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Creation Technologies · 2 hours ago

Program Administrator

Newark, NY

Full-time

Onsite

Entry Level

$21.80/hr - $31.35/hr

1+ years exp

Creation Technologies is a company that values passion and customer focus. The Program Administrator role involves supporting Program Managers and cross-functional teams to ensure the smooth execution of manufacturing programs through detailed coordination, communication, and documentation.

LogisticsManufacturingSupply Chain Management

Responsibilities

Manages and organizes program documentation, ensuring plans, purchase orders, invoices, and reports are current and accessible for stakeholders

Reviews and confirms customer production Purchase Orders (PO) and Return Material Authorization (RMAs), maintaining order alignment through open order reconciliation

Prepares and sends customer Accounts Receivable (AR) statements, reviews invoices, and resolves discrepancies

Coordinates and schedules meetings, ensuring cross-functional alignment among engineering, production, procurement, and customers

Tracks deliverables and milestones, notifying teams of deadlines and potential delays, and their impact to the customer

Assists in managing production schedules to ensure on-time delivery, processing, and shipment of RMAs

Tracks order and finished goods status, liaising with planning and logistics for accurate order placement and delivery

Supports shipping logistics, including handling documents, tracking shipments, and managing customs paperwork if needed

Acts as a customer contact point, providing updates, addressing inquiries, and escalating issues while ensuring smooth information flow

Prepares status reports detailing program progress, risks, and performance metrics, including financial summaries and milestone tracking

Maintains and drives data tracking for Key Performance Indicators (KPIs) such as on-time delivery and cost performance, providing insights for decision-making

Tracks resolution of production delays or defects, ensuring follow-ups are completed to maintain program progress

Documents and improves internal processes to enhance manufacturing support program execution

Supports the program manager in resolving operational issues, tracking open items, and implementing process improvements

Other duties and responsibilities as assigned

Qualification

Enterprise Resource PlanningProject ManagementMS OfficeElectronics Manufacturing KnowledgeSupply Chain ManagementOrganizational SkillsAttention to DetailCommunication Skills

Required

Associate degree or equivalent combination of education and experience

Accumulated 1-2 years of hands-on experience in an operations support, customer service or administrative role

Must be highly organized with the ability to manage multiple tasks, deadlines, and stakeholders simultaneously

Attention to detail is crucial, particularly when it comes to managing documents, schedules, and tracking project data

Strong verbal and written English communication skills are necessary for collaborating with cross-functional teams and customers

Basic to intermediate proficiency with MS Office (Excel and PowerPoint)

Preferred

Experience with an Enterprise Resource Planning Systems such as Oracle or similar systems is an asset

A general understanding of electronics manufacturing processes, terms, and technologies (e.g., printed circuit board assembly (PCBA), component sourcing) is beneficial to communicate effectively with technical teams

Familiarity with supply chain management, logistics, or procurement processes is an asset