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Stone Island · 3 hours ago

Client Advisor - South Coast Plaza

Costa Mesa, CA

Full-time

Onsite

Mid Level

$22/hr - $24/hr

3+ years exp

Stone Island is a globally recognized icon of independent spirit, leadership, and innovation. The Client Advisor Keyholder is responsible for delivering exceptional customer experiences, building long-lasting client relationships, and achieving sales objectives while supervising the sales floor and mentoring colleagues.

ApparelFashion

Responsibilities

Engage with clients and ensure the Stone Island Sales and Service standards are embodied consistently

Drive and exceed individual sales objectives, including KPI’s such as Repurchase Rate, UPT, conversion, and data collection by ensuring the highest level of Customer Service and quality of sales

Contribute to enhancing team performances as a supervisor and coach, sharing knowledge, information, best practices, and mentoring colleagues with less experience

Supervise the sales floor, acting as CEM and floor manager

Capture quality client information to understand and meet clients’ needs to build relationships and personalize future client development opportunities

Build and develop long-lasting client relationships using the company’s clienteling program and initiative

Active client outreach through appointment selling, including follow-up of charge sends/ phone sales and after-sales service

Attract new clients by acting as a Brand Ambassador through networking within the community

Support and maintain company visual merchandise presentation standards

Support in inventory preparation and execution

Work with all store teams to maintain a professional and productive work environment

Professionally interacts with all levels of Management and Corporate representatives

Effectively demonstrates and adheres to all Company initiatives (Retail Excellence and CRM Programs)

Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, enhancing the knowledge of the brand's history and values, collection proposition, and product features

Additional responsibilities as assigned

Qualification

Sales experienceClient service skillsTrainingCoachingProficient in MS OfficeFluency in local languageCommunication skillsAdaptabilityTeam collaboration