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Centauri Health Solutions, Inc · 2 hours ago

Healthcare Client Services Manager, Fully Remote

United States

Full-time

Remote

Mid, Senior Level

$80K/yr - $100K/yr

5+ years exp

Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs. The Client Services Manager (CSM) manages the client lifecycle from post-sale through implementation and ongoing client contract periods, focusing on client satisfaction and successful delivery of services.

Data ManagementHealth CareHospitalRisk ManagementSoftware

Responsibilities

Responsible for nurturing and advancing business relationships with key personnel, including executive and C-suite level contacts

Assumes responsibility as needed and appropriate for client relationships as it relates to day-to-day partnership needs and near-term planning

Serves as an official interface between Centauri and the client, and ensures timely, company-wide responsiveness to client needs

Influences internal teams and oversees company efforts around client delivery

Manages all new and expansion client implementations and coordinates efforts with internal leadership to implement new products and services

Oversees all implementation functions to ensure accurate and timely implementation of products and services to each client

Creates and manages implementation project plans

Leads multiple teams tasked with implementation deliverables including but not limited to internal and external leadership, technical support teams and compliance and security teams

Reports to internal/external stakeholders on key milestones relative to meeting project deadlines

Manages escalations or issues as needed

Aligns internal and client objectives / goals / expectations; manages internal efforts to successfully achieve goals and client expectations

Initiates, leads and / or participates in client implementation, planning, status, and/or working meetings either on site, virtually via web-conferencing or telephonically

Identifies and solves problems, reviews and monitors performance while identifying possible project enhancements / opportunities with the client

Engages appropriate internal operational and IT leadership to collaboratively resolve identified issues and advocates for the clients’ position, concerns and /or needs

Responsible for the oversight, monitoring and reporting of all service level metrics and requirements to the client and internal stakeholders

Manages the creation, review and interpretation of ad hoc, monthly client performance reports and quarterly financial reports

Manages the multi-departmental process related to client invoice generation, analysis and reconciliation to ensure compliance with contract payment terms and to resolve invoicing discrepancies

Maintains a current, comprehensive understanding of features and benefits for all divisional services and solutions

Engages in consultative education / discussions which may broaden the scope of service offerings

Evaluates and responds to market dynamics (legislative changes, technology developments, competition) and their impact on clients

Engages in a consultative solutions approach in responding to client issues and / or concerns

Remains active in appropriate trade industry associations, including representation at trade shows as appropriate

Works with business development and/or strategic account management team(s) to identify and introduce new services / solutions to clients as appropriate in response to client business requirements

Oversees client contracts with the objective of managing to contractual obligations and service level agreements

Collaborates with clients and internal teams to initiate, develop and implement product and/or service enhancements

Other duties as assigned

Qualification

Client ManagementHealthcare KnowledgeProject ManagementAnalytical SkillsNegotiation SkillsCommunication SkillsCross-functional CollaborationProblem-solving SkillsAdaptability

Required

5-7+ Years of Experience Related to Managed Care, Health Plans, Government Programs, and/or Client Management

Bachelor's Degree

Proven client services experience at the executive level, delivering client-focused solutions

Proven abilities in successfully executing complex projects on-time and within budget

Ability to work cross-functionally to deliver superior results

Ability to listen effectively to client needs and influence business outcomes

Ability to establish immediate credibility with clients; think strategically and analytically while seeking innovative solutions to complex technical and business problems

Demonstrated ability to credibly communicate, present and influence effectively at all levels of the organization

Proven ability to manage multiple priorities while paying strict attention to detail

Thrive in a 'time sensitive' environment and adaptable to change without compromising quality of work

Effective negotiating skills while reaching amicable resolutions

Sharp analytical, technical, problem-solving, and decision-making skills

Benefits

Generous paid time off

A matching 401(k) program

Tuition reimbursement

Annual salary reviews

A comprehensive health plan

The opportunity to participate in volunteer activities on company time

Development opportunities

This position is bonus eligible in accordance with the terms of the Company’s plan.

Company

Centauri Health Solutions, Inc

Centauri Health Solutions aims to attract and retain the industry’s top talent as we continue to create and deliver the most flexible and innovative tools in the market.

Founded in 2014

Scottsdale, Arizona, USA

1001-5000 employees